West Coast Flooring Center
28011 Jefferson Avenue, Temecula, California, United States
About the West Coast Flooring Center
West Coast Flooring Center is a premier home goods store located in Temecula, California. We offer a wide selection of high-quality flooring options for your home, including hardwood, laminate, tile, and carpet. Our experienced staff is dedicated to helping you find the perfect flooring solution to fit your style and budget. Visit us at 28011 Jefferson Avenue to browse our showroom and see the latest trends in home flooring. Whether you're renovating your current space or starting from scratch, West Coast Flooring Center has everything you need to transform your home.
Photos of West Coast Flooring Center
28011 Jefferson Ave ste b, Temecula, CA 92590, United States
Opening hours of West Coast Flooring Center
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 18:00
Sunday:
Day off
Reviews of West Coast Flooring Center
"Rob to the rescue! We are forever indebted to Rob for finding our LVP flooring and getting it installed before a quick move in. We feel lucky to have walked into West Coast Flooring, and feel even luckier to have dealt with Rob! Thanks for a quick and painless transaction!"
"This review is long overdue but still relevant. In March 2024 I visited several local flooring companies to get a rough estimate on luxury vinyl plank flooring for our new build home. West Coast provided us with a reasonable estimate, but it wasn't the lowest, so when the time came to actually install the flooring I went back to another business at first. Unfortunately, after measuring the model floor, their actual bid for the job was substantially higher than I expected - higher even than the price from the builder! Long story short, I went back to West Coast. Frank stood by the original estimate and West Coast installed the flooring at a significant savings from the builder. West Coast's installer was very professional. When the close of escrow was delayed we had to push back the installation of the flooring. The installer was very flexible and kindly worked around the painters who had to come back a couple of times to do finish and touch-up work. Just a note: This is not our first experience with West Coast. In 2016, they installed beautiful hardwood floors in our previous home. Like this time, the price was very reasonable and the installation process was smooth and professional. We lived with those floors for nine years without any issues. We highly recommend West Coast Floors for price, product, and quality service."
"Rob Morley w/ West Coast Flooring Center in Temecula delivered exactly what Rob said his team would be providing which is a Home Run in the flooring service industry. Their team was on time and delivered the best professional craftmanship in every detail. They were very polite and explained in detail their plans for removing the old glue-down wood flooring and how they were going to prep the concrete slab for the new flooring. They took such good care of us and our animals to make sure every precaution was taken to make our demolition of the old flooring as pleasant as possible. I'm in the real estate industry and normally provide clients with several different contacts for any type of service they may need, but from now on when I have a client needing flooring, West Coast Flooring Center / Rob Morley will be the ONLY name and company that I will provide. "They are The Best"."
"First off my floor is complete and it is beautiful! If it were not for the unacceptable actions of a couple people (Team Leads) at West Coast Flooring the rating could have been at least a four. I want to commend Phil on not just the great work on this repair but the reinstall of my other room that he completed by himself last month. The first visit that included haste, disrespect and a poor job was already addressed and I thought resolved. I have enjoyed working with Greg during the follow up issues of the 1st install. However, I do have issues with West Coast Flooring. Jim (Team Lead) and Phil (installer) showed up on Wednesday afternoon unprepared to work. After taking the floor apart to fix the poor installation by the JR team, Jim said they had to go to Lowe's to get supplies? You are kidding me right? They did not know they would need silicone sealant for the T-moldings, huh? That was odd but I was okay with it. While I am not sure why they both needed to go whatever, they were gone for over an hour. Upon their return they went to work putting the floor back together. All the end pieces had a ton of glue from the previous poor install. It was my expectation that the 1 inch or so of the end pieces would be cut off as was done by Phil in the other room. Well, my wife came outside where I was staying during their work so as to social distance. She asked me, "they are going to leave those tore up ends on?" I told her no, they will cut them off like they did in the other room. She told me they were laying them like that so I went to look. From a distance I could not tell if it was old glue or they were ripped up. So I asked Jim if that was glue or gouges? Jim replied, glue residue. So just to make sure I went to the planks, kneeled down to look. I could put about half of the thickness of my index finger into one of the gouges. Why did Jim tell me it was glue residue when he knew it was not? I said "I don't want that in there" meaning the chipped and gouged ends. Jim replied "We have to" and I replied "I don't want that in there". Jim then said now with a little attitude "What are we going to do?" and I replied "I am just saying if you leave that in there you will be buying a new floor" and Jim said "Who me?" I said "your company". He instructed Phil to remove the end pieces and cut off the ends as he should have to start with. I went back out to my courtyard and was texting on my phone when Jim came by on the way to cut the ends. Jim in passing turns to me and says "DON'T PISS ME OFF". What? No way is that acceptable. I did contact Greg at West Coast flooring and gave him the heads up on what occurred. At this point I am weighing how I will respond to this. Because this seems to be a recurring customer service culture issue with West Coast Flooring foremen, I will take action. At the very least I advised Greg that both the first review I toned down for them will go back up on their site along with this incident. I will also be placing some actions against COSTCO as this is their vendor that subject us, my wife and I to this poor and unacceptable experience. I do want to thank West Coast Flooring's Greg, John (Management) for working with me and Phil (Installer) for the outstanding install and great respect he showed. As for Jim, he was very meticulous after the incident and I enjoyed him outside of the issue stated. However, you don't get to threaten your customer."
"July 17th Update: We are almost done with laying the flooring in our new home. I made the decision NOT to spend more money and cancel our moving truck. We did move into house without finished floors. The owner did contact me yesterday. He did apologize for the shipping delays. My issue was not with shipping but with communication. When I was looking for flooring and when I ordered flooring I stressed the importance of us having the flooring by a certain date. They chose not to call me and tell me the flooring was back ordered until August. That is my entire issue with the transaction. Because of the lack of phone calls from them (they only called me once which was on July 15th at 4:30 pm), I had to rearrange my move-in schedule, my business (I run my own company) had to be shut down for two additional days, and it added stress to an already stressful situation of closing on a house plus remodeling prior to move in. One phone call the minute, or even the day, they found out my order would not be in would have saved all of this stress and frustration. I was also informed that my review is "nasty". The review I left is a play-by-play of events as they unfolded. If reality is nasty, than try living through the situation. July 15th Update: the flooring did not fully arrive until 5 pm. We can not install 1100 square feet of flooring in one day. I now have to cancel my moving truck and pay a penalty due to West Coast Flooring's inability to be honest with what they could deliver on. DO NOT BUY FROM HERE Worst Experience Buying Flooring. Do NOT waste your time by buying from West Coast Flooring Center. My husband and I bought a home that needed to be remodeled before move in. We picked out flooring before our closing date with the intent to purchase the day we were given the keys to the home. On Tuesday, July 7th at 2 pm we closed. By 3 pm the flooring was ordered. We were told the flooring would be in on Saturday, July 11th. We called on the 10th to confirm what time we could pick up the flooring. Oops, they said. They had found out on the 8th our flooring was back ordered until mid-august. Not acceptable. I need flooring before I can move into my home. Our sales guy said he could make it happen to have a different flooring in by noon Tuesday, July 14th. We picked out different flooring. He called the company to ensure the flooring was in stock and said it would be in noon Tuesday. It is currently 12:24 on Tuesday, July 14th. I still don't have flooring and the company doesn't know where it is. My furniture is being moved in this Thursday at 8 am. At this point, it looks like without flooring on my cement slab."
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