SiteOne Hardscape Center

"First of all i want to say thank you to hector at SiteOne, also i want to say that im very happy and satisfied with sirvice that i always get when i walk in to the building Always friendly & professional and ready to answer any question you might have thanks hector i appreciate it alot and i definitily highly recomend this place.!"

"They have alot of product and displays for ideas, but there is an older woman at the register with huge attitude. When you ask her anything about product she does not try to help and rolls her eyes instead of doing what she can to get the customer's ?? answered so the sale can come through. She takes no time to help with what the customer is looking for either and acts like you are bothering her when you ask her a question!!!!"

"They are so helpful and have tons of stuff for my projects!"

"Had exactly what I needed, for a good price. I went in for fire-ready lava rock. They also have discount bulk firewood."

"They do not deserve even 1 star. Totally unprofessional and customer dissatisfactionary business manner!!! Sales Associate Luis Vergara first offered the more reduced price of $3.00/sf if I take all of the promotional item priced at $3.14/sf. Since it was multiple pallet load and I needed a big truck while the merchandise being held as confirmed by the Sales Associate. When I paid by credit card after I brought a truck at the second visit, another Sales Associate Hector Bahena acknowledged the reduced price offer by Luis on their system and said no more discount than the reduced price of $3.00. But I realized later the their final offer price was not applied when credit card processed. They chaged original sale price of $3.14 instead of $3.00 by mistake or intentionally. So when I went there at the third visit to pick up the balance of the merchandise in the afternoon, another Sales Associate (old lady) said they don't have any more stock and what I picked up was the last lot (That's a lie... I paid for all the quantities left at that time). So I called the store manager whose name is Alex Betancourt. Then he said they don't have any more stock and more stock can be dispatched on the next Wednesday (5 days later). But I asked him to double check and he went to the stock location with a forklift, he came back saying that he can give me all the balance. However after I received a brand new pallet load of the merchandise, I waited for almost half an hour to receice final 3 pieces to fill the order as Sales manager informed. Again I called the manager Alex and he went to the stock location again and said they have no more stock (It's anothe lie I guess), but they can give me only the smaller size (2' x2') instead of 2' x 3' as ordered and the quantity is the exact same quantity or I can come back later to get the right size. What a non sense again and again again. I just accepted the smaller size for balance 3 pieces since I couldn't trust what they were saying anymore. Moreover Sales manager said he cannot adjust the price difference since he cannot access the system with my phone number (What? Even though there's Order# and PO# on the Sales Invoice? It's another lie...) Another nonsense. He asked me to come back tomorrow morningto talk to who offered the final price of $3.00 and I came back to the store again. The first Sales Associate Luis and the another Sales Associate Hector kept making excuses: Luis said he offered the reduced price of $3.00 but it was just for that instant time but I came back 1 hour later: Hector acknowledged the final price $3.00 recorded on the system but the original price was much much more expensive... Do customers need to know the original price other than advertised price or verbal price? Is this business manner the SiteOne Landscape Supply can provide to the customers at their best? I haven't experienced this kind of salespersons with uniformed unprofessional, dishonest and rude and lacking sense of salesman ethics in my life ever. I believe the company will pay for this kind of untrustworthy business manner and dishonest salespersons in the end."