Patagonia Building Supplies

"This business sold me a discontinued rock product, failed to appropriately make me aware that the product I ordered had changed, and refused a reasonable resolution to make things right with my order. In addition, the manager at this location (Arian) handled this whole discrepancy in a completely unprofessional manner showing complete disrespect (shouting and hanging up the phone on me) when we were speaking which displayed disrespect for me as a customer, and for the integrity of their business in the city of Inglewood. DO NOT USE THIS BUSINESS. On Friday, August 18 I went to the location and requested a duplicate order of yard rock. The gentleman at the front desk confirmed my previous purchase via my old PO and confirmed he was creating a new order based on that. At no time did the attendant flag that there had been a change with the originally purchased product, and that there rock supplier was now making the product about 2 sizes larger than my previous order. The next day when my order was dropped off, I was provided with yard rock that does not match my existing front yard rocks and are unusable for that reason. I made several attempts in the days following this discovery to contact the merchant to resolve this -- leaving messages for the manager and detailing what had happened. On Thursday, August 24, I made a final call and spoke to the original front desk attendant who sold me the rock. I explained the situation to him and raised my concerns about the lack of transparency I perceived on their end as far as the changed product and my frustrations with not receiving a return phone call. At that time, he acknowledged my disappointment and suggested that one solution could be to swap out the product for one closer to what was in my yard. I thanked him for his time and providing potential solutions and confirmed with him that I was open to discussing his ideas with the manager. When the manager finally contacted me back, he completely flipped the script. Gaslighting me and suggesting that there was no room for accountability on the part of Patagonia Building Supplies for the discrepancy with my order despite their failure to inform -- he did mention that they recently started adding an update on receipts to reflect the potential for a change in rock size. This is something I would not have known to look for given the person I placed my order had confirmed at the time of purchase that I was buying the same product I bought previously based on their records. The name of the project had not changed. The manager also blamed the fact that I was not home at the time of delivery. When I purchased the rock initially, I requested and paid for at-home delivery and informed the attendant that I would not be home at the time of delivery. This company allows deliveries without signatures and I re-confirmed with the attendant this was okay. Me not being home when they dropped the product, does not negate that an inaccurate product was dropped. While I have filed a claim with my bank to dispute the charge, I am leaving this review so that other potential shoppers might beware of how this company does business."

"Excellent products and service."

"As a General Contractor,I Highly recommend Patagonia building supplies. They care all you need for your landscape and hardscape needs. Guys are super Friendly and attends of your needs. Thanks Robert for all your help."

"Two years ago, 5 stars, bought what I wanted, they helped calculate the weight which was well under the capacity of my van (4400 lbs), loaded pallets through the side door with their forklift, easy. A month later needed some addtional pieces, they called the sister place on Rodeo (apparently no longer a part of the business), found they had what I needed to complete the project, about 500 lbs worth, picked it up. All was good. Am going to try again this month, need about 1500 lb worth, somewhat wary based on recent reviews, will report back."

"I have purchased from this place before and the people are friendly and helpful. They have good quality products. Topsoil is available and walk on bark in bigger amounts. Great Place and people. They load your vehicle with a forklift. These are not a bunch of people with orange home depot vest hiding but instead will help."