Aromist Beauty and Skincare 18316 Beach Boulevard, Huntington Beach, CA 92646

"Katie is epic. You should really try her work. My eyebrows are amazing. Beautiful"

"Having hard time to sleep with back and neck pain. Came in for a hour massage but i slept after 15 minutes in to the section, when home slept some more. Your body will let you know if you have a straight massage or a person just cut corner and don't know what they are doing. Woke up now and have to write this review to say THANK YOU SO MUCH. I will see you in 2 weeks. Back to sleep some more."

"Customer service 101: don't blatantly argue with a customer. This review is not based on the actual services here as I was unable to even stay for the facial after such a terrible customer service experience with the booking person - Katie. I had an expired Groupon here for a 60 minute massage which states that the $40 paid value never expires. When I called to book, I CLEARLY explained that it was an expired Groupon for massage and I would like to have a facial instead if it was possible. Katie assured me that it was no problem and that I would simply have to pay the difference. I was looking at their website at the time and saw a specific 60 minute facial for $59 and mentioned this one to Katie and she reiterated that I would pay $19 for the service. I arrived today and the therapist who took my Groupon said that I needed to pay $20 to make the Groupon valid again for massage and then $20 for the facial. When I explained what I had been told she called Katie and after they spoke for a moment the therapist offered to do it for $30. I asked to speak to Katie who went into saying that I never told her the Groupon was expired and that they don't offer any 60 minute facials for $59 (there's actually a whiteboard in front of their business that says $55 for a 60 minute facial and interesting enough their website is down right now so I can't screenshot the one we talked about - I'm sure they are making those edits as I type this). Katie and I went back and forth for a minute where I restated our earlier conversation and she continued to argue with me saying "I never said that" and "we never offer 60 minute facials for less than $75". The reason for the second star is that the therapist truly did her best to remedy the situation and even as I left she tried to apologize for Katie's behavior and said that maybe she was busy during our first call and wasn't listening properly. If Katie hadn't argued and simply said there was a miscommunication or apologised for the misunderstanding I would have willingly stayed and paid $30. I completely understand the need to make a certain amount on services and that there is only so far you can go to financially accomodate a customer - what I don't understand is how you could outright argue with a customer and accuse them of being untruthful when you could just be apologetic about the misunderstanding yet firm on the $30."

"This place is amazing. It's a small intimate place that you would pass right by on the street. I had the full body massage and my friend had a facial. Both of us came out floating on a cloud. Be sure to call ahead to make sure you can get in. HB's massage gold mine!!!!!!!"