Baila Floors and Deco Center

"I shopped around for flooring, originally on a mission to get vinyl plank for a major house addition, and through that process, I learned that what mattered to me most was was service, knowledge, and support, and most stores just didn't measure up in this regard. But Baila was different. It was clear to me that Michael cared about the products on offer, stocked good brands he stands behind, and was willing to steer me away from brands that were showing consistent problems with installation. After a couple of visits to look at the waterproof (vinyl) flooring (all very nice), I decided that putting plastic floors down in my old house was not going to make me -- or the environment -- happy long term, so I switched gears and visited the store a couple more times to look at the engineered hardwood. When it came time to make a decision, Michael coached me through narrowing the choices, sent me home with five samples, and gave me what felt like a great deal on my final choice. Bonus: arrive after 3PM on a Friday for an eye-opening display of Oakland's finest street walkers!"

"We hired Michael Pinnock to replace our kitchen floor with new tile. After visiting several other tile stores without much luck, we met Michael at Baila Floors. Based on samples of our birch cabinet doors, countertop and backsplash materials, kitchen paint, along with pictures of the overall kitchen space, he quickly narrowed down our choices to three viable possibilities. He then came to our home where we agreed that one of the three worked perfectly. He provided a detailed estimate that was competitive with others. Once we approved the plan, he ordered the tile and hired and managed the team of skilled tile installers. He researched and located pre-finished birch boards to replace our toe kicks. He helped us select a suitable grout color. He made sure that the work was done to his high standards and ensured we had extra tile on hand at end of the project. Michael was a pleasure to work with. He was always professional. He was determined to make sure we were happy with the final results. We have since received complements on the finished product."

"Michael was fantastic to work with. He has a wonderful showroom. The work his team did on the new floors in my kitchen and bathroom was of superior quality. I cannot recommend him more highly. And by the way, he offers far more than flooring. He can do complete kitchen and bathroom remodels too."

"Michael is very knowledgeable and has a can-do attitude for the specifics of our flooring job. He knew the product that best fit our requirements. When problems came up, he stayed in touch and remedied the situation quickly. This is a good locally owned business!"

"Michael is a true pro - we were in a time crunch with a new baby, family visiting and another company who left us hanging. Michael came to our house to take a look at the floors and provide options and educate based on some of the challenges of our uneven floor. When I spoke to him on the phone and in person, I got the immediate sense of his expertise without him having to tell me his experience. He will be my first call anytime I need to replace, repair or install new floors. Thank you, Daniel"