Floor & Decor

"All we needed was there except coving tile. Only had two colors, terra cotta and pewter. Asked 2 salespeople, that's all we have. Got home went online and same store had 278 white coving in inventory. Had to make another trip. We did get the coving at same store."

"Beware of their hidden return policies! It is very inconsistent even at the store manager level. For example, I had purchased individual tiles and back splash tiles. After my installation was completed and had some remaining unused tiles and unused and unopened back splash tiles, I went back to this store to return them. The store manager there refused to take it back because of the following reasons: - The item was discontinued in their store and informed me to go to another location who has the item in stock. - The number of tiles can only be accepted in a same amount in box. I had 13 unused tiles left but they can only accept 10 because the box amount is 10. (Remember that I had purchased individual pieces and not in boxes) They do not follow their return policies and add additional store rules. This happened to me last Nov 2023 and recently Jan 2024."

"One of the worse customer service I'd encounter so far. The Manager Alma is such a useless individual with no knowledge of the products. The I don't care attitude is out of this world. Currently avoiding this store. Hopefully the Milpitas location can provide a better experience."

"Horrible customer experience. Can't give less than 1 star. Very rude people. Bought tiles around a month back. There were some excess. Went to return to the store and they said, they can't take it. I explained him that item wasn't closeout sale when I bought and showed him some pictures. Still, they don't want to hear me. Very very bad experience. People who shop here, be careful."