Ace Hardware 700 Santa Cruz Avenue, Menlo Park, CA 94025

"I will never go here again, they charge a lot more than other Ace stores They also will not allow returns on any liquids containing chemicals so you buy can of paint then change your mind you are stuck with it"

"Rude and illegal behavior. The woman decided I was stealing, and started tailing me close up and unmasked, because I'm disabled and wearing an n95 I guess? I decided to just pay and leave and as I was trying to pay, the woman sticks her hand in MY PURSE and says what about this? At which point I just left. I realize reading other reviews that the two rude women must be related to the owner because there is no way you'd let a normal employee behave like that. They also don't meet ADA laws for accessibility. Nor do they give a ****."

"They've got EVERYTHING! And the store has even expanded recently!"

"I usually love every Ace Hardware I have been to. I’ve shopped at this one more than a dozen times. I usually get great service at every ace I’ve been to and this one does not live up to that expectation. Today, I had a particularly disappointing experience. I was shopping for a toilet paper roll holder and I asked at the register if they would price match with Amazon. I totally understand if they cannot do this. However, instead of politely explaining that it’s not possible for them and telling me they appreciate my business regardless, the person at the register, the owner I imagine, essentially scoffed at me. I got it, he’s annoyed that he pays rent and Amazon doesn’t and so Amazon beats him on pricing. I would’ve been happy to pay the extra five bucks had he been polite and empathetic about it. However, he seem to be taking out his bad day on my question, which has compelled me to write this review and avoid the shop for the time being. I don’t want to hurt his business, but I’m writing this review hoping that it nudges the team in a positive direction for customer service. Best of luck to them."