East Star Building Supply

"I don't normally write reviews but this particular one is long overdue. Firstly, I want to give a big shout out to Celia from the design consultant team for an AMAZING experience. This was my first remodeling project so it was quite overwhelming. She was very patient and detailed. She had great insights from flooring to tiles for the kitchen and bathroom. She gave more than 100% of customer service. I am very satisfied with the finished product."

"I have been a fan of East Star Building Supply’s wide selection of countertop choices (and prices) for a few years now. It was not until this past month that I became a fan of East Star Building Supply’s customer service – A HUGE FAN! Jin Huang is the person that moved the needle with his incredible response times. Jin answered all my questions and responded to my requests on the same day – usually within the hour. He did this from the start of my business transaction (when I was selecting my countertop material) through to the completion of it. Jin still maintained those elevated levels of customer service even when the contractor took the materials to the next phase. I appreciate Jin for making it easy to make my materials choice quickly and for being so patient with all my amateur questions. His quick turnaround times made it possible for me to complete 80% of my kitchen remodel in only a few weeks. The last 20% is pending because of a decision change I made (purely my fault), but I know Jin will still be easily available to me if I have questions. Thank you, Jin!"

"Shopped for flooring and had a terrible experience. This was my first time purchasing flooring and I was recommended to come here for their price and selection. I was told to measure the space and add a 10% buffer. I did that and had them confirm my math. They told me 21 boxes was plenty but they didn't have the color in stock for another 2 months. Fine. I delay my project for 2 months and called to confirm they had the inventory. When my contractor goes to pick it up, they only had 19 boxes. They told me I could wait another 2 months or get a different color because their "inventory tracking was wrong." At this point, I've waited three MONTHS and they probably sold my inventory to someone else. They then tell me I'm also 5 boxes short even though my measurements are correct... isn't that your job as a sales rep to help me figure out how many boxes I needed?? Especially when I asked for your expertise?? Overall, regret coming here and would not recommend to anyone."

"This place has so.many, well priced but higher end, kitchen, bathroom, and similar things for your home. Great help from the people working there."

"Have patience here, but the staff is helpful. Long wait times, but worth it in the end. They do custom cabinets for most bathroom designs. Some high end toilets and fixtures like Toto or Hansgrohe. Nice mable and vinyl tile selections. I personally liked working with Forrest. He speaks the clearest English (but Chinese as well). You actually can get a better deal and quality here that your average box store like Homedepot for example. They have parking thank God cause it's not the best neighborhood to be in."