Reliable Hardware & Steel Co
3240 Dutton Avenue, Santa Rosa, California 95407
About the Business
Reliable Hardware & Steel Co is a trusted hardware store located at 3240 Dutton Avenue in Santa Rosa, California. With a wide selection of tools, equipment, and supplies, customers can rely on us for all their hardware needs. Our knowledgeable staff is dedicated to providing excellent customer service and helping customers find the right products for their projects. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need at Reliable Hardware & Steel Co. Visit us today and experience the difference of shopping at a reliable and reputable hardware store.
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Contacts
3240 Dutton Ave, Santa Rosa, CA 95407, United States
Opening hours
Monday:
07:30 - 16:00
Tuesday:
07:30 - 16:00
Wednesday:
07:30 - 16:00
Thursday:
07:30 - 16:00
Friday:
07:30 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews
"My experiences here have been hit or miss over the years. This is the type of place where they look down on people who don't know exactly what they are talking about. If you do know your steel and hardware, they are almost always friendly. I come here when I can't find what I need at the big box stores and/or when I need large pieces of steel."
"We've been going to them for years and have always been happy with our experience except for this last transaction. We needed custom made plates for our remodel project, brought our template & asked for a price. 2 days later the manager, Kyle called and said the price would be $1270 ish, my husband asked if that was out the door and he confirmed, yes, we gave them the go ahead. We went today to pick up the plates the price changed to over $1400. When my husband questioned the price difference the lady had to call over Kyle. Kyle stated that the difference was tax, however my husband explained that during their conversation it was discussed that the $1200 figure was all inclusive, out the door, Kyle then said he would waive the tax and just charge the $1200 and started to walk away. This is where is got bad, he turned around & said " you got your way" & "this is the last I will ever do a water cut for you". My husband responded and told him that if you quote a price that's what we expected to pay and that the mistake is on him not the customer. Had he meant $1200 plus tax he should have communicated that. Kyle got right in my husband's face as if he was ready to fight, who treats customers in that manner? Kyle is rude and unprofessional and should not be in a position dealing with customers. We will never go back and warn potential customers of the volatile employee and poor business conduct. There are plenty of other places that can provide the same service at better pricing."
"I have been using reliable hardware sense they were on College Avenue. I don't go often and don't spend much, maybe once every few years and spend less than $20.00. It took me a little time to find Reliable as they have moved sense my last visit. My experience has always been excellent. My recent purchase was to buy some steel to splint a broken patio umbrella. I was once again treated with respect. Even though I spent less than $3.00 the staff treated me like I was going to spend several hundred dollars. I was once again so impressed I decided to write my first review. Thank you Reliable Hardware!"
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