Whitley Jewelry Co.

"I would not recommend anyone who needs a watch serviced to go to Whitley Jewelry Compeny in Franklin, TN. I asked them to do a full service on my blue submariner Rolex. I’ve had multiple issues since picking it up including it stopping after it’s been wound while wearing it and the blue bezel insert I had them replace fell off and was lost. They replaced it for free as they should have and it fell off agsin but I found it. I took the bezel insert that fell off the 2nd time io Minor Jewelry who said it was trimmed down too much when they installed it. Minor put a new bezel insert on and never had any issues. The turn around time is also very slow at Whitley. Beware!!"

"I had high hopes.. sadly, a big disappointment for a local business. I took in a pair of brand new earrings for a very simple adjustment. Was told it would be a couple weeks. Went in after a month saying that I hadn't gotten a phone call yet so they probably weren't done and I just was checking on the status. The response ( complete with a chuckle) was borderline offensive ''Oh, sorry that you didn't get a phone call.. that meant they aren't ready'' It was super uncomfortable and edgy. I called a couple weeks later and was told they would make it a priority. I waited again. My earrings sat in there for almost 2 months after I stopped in to pick them up thinking I would do the adjustment myself. Didn't even get an apology. They just handed me the earrings and that was that. I ordered the pieces to repair my earrings and fixed them in less than five minutes. I really tried to give them the benefit of the doubt and was nothing but nice about them taking so long. To not even say a word to me about not getting to them after almost 2 months was beyond unprofessional. Me not being able to wear my brand new earrings because they sat unattended in the store for so long was maddening. This is not a business I would trust to do right with a more expensive repair or purchase. I do hope more local businesses take notice of such things and why people end up resorting to going to larger businesses. I really would have put up with the long wait time w/o taking the time to write a negative review if they were nicer about it."

"I had numerous family heirlooms appraised and cleaned. The prices were very reasonable and my charm bracelets looked brand new after cleaning. Customer service is outstanding and quality of work done was amazing!! I wouldn’t go anywhere else for repairs or purchases!! There is a reason why this store has been in business so long… quality work done by a place of high integrity!!"

"I went in to have my Hamilton watch repaired (April 2022). The watch was with Mr.Whitley for 6 months. I got zero call backs or updates from them inspite of me making 6 calls over the 5 months. To top it all, their summer months meant they are closed on weekends. I went to the store as someone recommended them to me. Sorely disappointed. Terrible customer service and borderline condescending attitude towards customers."

"I am new to Nashville and my Rolex had a problem. Dakota, their master watchmaker, repaired my watch for less money then it would have costed to ship it back to my “watch guy” in Maryland. I also had him polish the watch and it turned out factory new. I can’t say enough how impressed I am with their service and quality of work. They really need to get the word out they have Rolex repair in house. I will surely let my friends and peers know to go to this place. 10/10"