Caliber Collision

"We had a meeting with Kevin Lam (Caliber Collision, Santa Clara - Martin Avenue) for an estimate for our car which had run into a minor accident. He was on time, extremely courteous and did a very thorough assessment. He gave us an estimate and given the minor impact volunteered to fix it for us then and there free of charge. He went above and beyond to buff up the area to make it shine. We were thoroughly impressed. Within the time to get an estimate for the repair we were done with the repair. Top notch service. 10/10"

"I am extremely satisfied with the quality of the repair performed by Caliber Collision. I would rate it a solid 10. The technicians demonstrated exceptional skill and expertise in restoring my vehicle to its original condition. I am thoroughly impressed and grateful for their outstanding work."

"I recently had an outstanding experience at this car repair shop. The customer service was exceptional, with staff going above and beyond to ensure I felt informed and valued throughout the entire process. Their team displayed professionalism, courtesy, and genuine care for my satisfaction. Additionally, the repair quality exceeded my expectations, making this shop my top choice for automotive needs. Highly recommended for their stellar service and skilled craftsmanship. Thank you Kevin Lam and team. Great job!!"

"My insurance recommended Caliber to us and i was not disappointed! They over-communicated to me every step of the way. I appreciated this as I was aware of all things. They even finished the work earlier than expected. I realize a large part of the delay on work is based on parts and since we wanted OEM parts so that puts a strain on them. However, they got what was needed and even found a part that was supposed to be delayed sooner. Jason is definitely the person you want to work with. His dedication and service is incredible."

"Bad experiance, insurance sent my car here for "inspection" and even though the car frame was clearly crooked they stated it was only the front bumper and headlight. Yet, charged a lor for what they were going to fix. They took forever to "inspect" car and when I asked them if the frame was crooked they stated it only needed a bolt. When clearly the person who hit my car even moved it. When I called to refuse to get it fixed here with the insurance calling three way Caliber Collision stated they would charge $204 and two hours to put it back together even though they stated the damages where not that bad. And it wasent even completely assembled. They never called me to pick up my car I had to call and wait on the phone 30 minutes for Al to pick up the phone and tell me at 2:34pm that I could pick it up with a tow truck anytime after 3pm. He was rude when I asked to clarify if it would be ready at 3 so that I can get a tow truck and pick it up. First two pictures are from when they took it headlight was fine. Second is from when we picked it up mo headlight and apparently it was "damaged". Would not recommend this place."