Lance Cunningham Ford Service

"I would give less stars if I could. A year ago I went in for a rear differential fix under warranty and my car was hit by a service tech in another vehicle. I posted a review then and was given a car by the lot to drive while they replaced the door that was damaged. This year I called multiple times for information and availability for another fix and never received a call back for weeks. 4 days ago I took my car back to have another issue fixed. I was told the day I dropped my car off I’d get a call with a time frame and never got a call. I have not talked to my service advisor (who seems to be imaginary and only other people can see or speak with him) not one time and I’ve called 2-3 times a day since. One of the times I called I was told the issues with the vehicle (not my advisor) and was told it would be a sway bar replacement (couple hour fix) two days ago. I have not been advised on pricing warranty coverage nothing… I have continued to call 2 times a day since and keep getting told I will get a call back and have not. I work 12-14 hours for 911 dispatch and my time and vehicle are detrimental. The communication is non existent at best especially for a dealership. Considering now I won’t get a call till probably Monday I’d rather just go get my car and go somewhere else. I will not be using their service department ever again especially considering I’ve had issues in the past with them."

"I've been involved with LCF years for a reason... However this time in service was exceptional! Hunter was my service advisor and he listened to what I needed, was surprisingly fair, and made sure that I was happy with the whole process! Caleb completed my service and he was very thorough with his job but actually polite when speaking to me about his progress. Thank you 2 very much and I will be back!"

"Brought my 2019 Ford Edge Titanium in for transmission issue. My vehicle was accelerating poorly especially in lower gears. We decided to do a tranmission drain and refill with no flush. I left the dealership and drove back home and my vehicle has not missed a beat. My service advisor Judy Daly was just amazing throughout the whole process! I will keep bringing my vehicle here for services in the future. Thank you again Mrs. Judy Daly for being awesome to your customers! Also would like to thank my Technician Mr. Curtis Bowness for taking great care of my vehicle!"

"Lots of tough reviews on this dealer that puzzle me. I had a great experience buying a vehicle here. Like always, you have to negotiate, but that is just business. My sales rep was a pleasure to work with due to his knowledge and excellent interpersonal skills. Jeremy earned this 5 star for the dealer. The truck is nice too. Ford is simply a better option for a truck than GM. Moon roof, bigger interior, turbo V6 with hybrid tech, and hands free cruise without dropping 90K on an HD. Well done Lance and team."

"I've been to many Ford Service centers around the country and this one like the rest had impeccable service and a great waiting area. Complimentary soda, coffee, snacks and very comfortable chairs. The people were very friendly and they got me out when they said they would."