David Mc Kenzie's Jewelers

"BUYER/SHOPPER BEWARE! My sister and her soon to be fiancé have been ring shopping the last few weeks and came here because this place has had a LOT of family business and history. My dad bought my mom her wedding set here in 1994. And my grandfather has purchased many pieces for my grandmother here prior to that. Over the last several decades, our entire family has patronized this local business buying rings, bracelets, necklaces and all sorts of simply jewelry repair. My friend, no more. So my sister thought it would be really sentimental to get her ring from here. The associate that spoke with them treated them with disgust and told them to go elsewhere. It’s one thing to suggest there might not be anything at your business within someone’s price range. It’s an entirely different story to tell someone their money is no good here and put them down. It’s 2024. Susan needs to remember most people are 1-2 degrees of separation away from an influencer, YouTuber, celebrity, etc. One bad review online from someone with a platform would shut this store’s doors for good. Hendersonville is a very very small big town. Keep treating people ugly and see how far that takes you. By the way, I hardly ever leave reviews. And I never leave bad ones, it’s just not my style. But this incident deserves to be publicized. You don’t belittle and disregard people. It’s not kind."

"Extremely rude and unwelcoming experience. I literally walked in to ask about a ring I currently own being sized down. Pretty sure I was communicating with the son (reasonably kind yet not the most welcoming nor thrilled about my potential business). Then, David McKenzie interrupts and begins to put his 2 cents in on the size of my ring. I was there literally less than 2 minutes asking practical questions - in a very kind and happy about getting my ring fixed manner. And out of no where, David McKenzie says, “You can take your business else where if you’d like.” Ok? Why he said that in a condescendingly tone when all I asked was the price, is beyond me? I gladly took my ring and walked out."

"If you buy jewelry from David McKenzies I would absolutely recommend taking it literally ANYWHERE else to have it worked on/resized/stone placed. My Fiancé purchased my engagement ring at the Gallatin location, it was gorgeous at our engagement. We take it in the next day to have it resized since they had it in a 6 and I am a 4.5. No big deal, should be easy. We drop it on Monday, they tell us Thursday/Friday it should be ready, the jeweler is out of town. We pick my ring up on Friday at lunch and it is RUINED. The platinum band has teeth marks from the clamp, the band has heat damage and is warped, the diamonds have heat damage and are crammed back in to their settings holding on by a thread. They offered to send it to a custom jewelry maker to have it "fixed" but even he couldn't fix it. He was going to have to remake the whole ring. We are grateful that they refunded our money but as everyone else's reviews state, do not have any work done on your jewelry here. This could have been a completely avoidable situation with a competent jeweler, and it really ruined our first week of being engaged. Any bro with a Hobart welder could have done a better job."

"I should have checked the reviews before coming to this place. They are a joke. The employees have the personality of morticians, and I think morticians actually have a friendlier demeanor. I brought my ring to be sized, and then I get a call saying at first that they can’t size the ring because of the type of ring it is, and then she proceeds to ask me to come in to have my wife’s finger measured so that she can size the ring. So I ask her, can you size it or can’t you size it? And then she says she can’t size it. It’s amazing to me that this place is still in business. They must be hemorrhaging money. Waste of time."

"I am from out of State. I came to town because my Mother was dying. After her passing I decided to go to David's since my mother was a regular customer. I was quite shocked. He knows both of my parents personally and professionally. My mother once worked for a large jewelry company and had quite a valuable collection. I wanted basic appraisals and knowledge of several rings and assorted jewelry. He was polite about about my parents, but then very rude in discussing the value of specific items. He had no interest in any of it. He was spitting off numbers as he pushed the pieces back to me "$500, $400, $450" I even went back the next day with a ring with a certified appraisal from 1999, he confirmed it and seemed bothered when I asked about a current appraisal. Then, I asked about a ring she specifically gifted me and having it sized and he was rude and said you need to come back. Since then I have decided to go elsewhere to have specific stones placed in a setting of my choice. (Thank you for reviews !!!) Too bad for him !!!"