Friendstek Nashville

"I’m sure someone out there loves washing their own dishes after they have paid $900.00 for a dishwasher, but I don’t happen to be one of them. My Samsung dishwasher broke after 7 months. I called Samsung. They set up an appointment for 2 1/2 weeks later with Friendstek. They came out, hit a few buttons, said it was fixed. I used it that night and the next day it was broken. Called back. They don’t have an appointment for 3 more weeks. I complained that that was too long and they cancelled my appointment altogether without telling me. I found out through Samsung that I no longer have an appointment. Why anyone would Use this company is a mystery. They must be staying in business on the back of Samsung. My warranty will be done in 4-5 months. How can a warranty count if half the time the machine didn’t work. I am disgusted with Samsung and more so with Friendstek. If you plan on calling this company, go out first and buy a case of dish soap and a stack of dish towels because you will need to be prepared to wash a whole of of dishes for a very long time."

"The technician said the reason my new GE washing machine shakes vigorously during wash and spin cycle was because I had a small load ?!? I needed a lot more clothes and 6-8 towels in the washer and do not use the pre-set cycles on the machine !! You need to adjust the spin cycle to medium always ?!? What’s up with that ? I can’t even wash a load of delicates !!!! He said the shaking is normal and great ?!?!? No defects , quote !!! Poor judgement , non-caring , no attempt to try and fix it . He said the GE Washers are made cheap by using springs instead of shocks on the wash and spin cycle . ????? Very bad review!! Do not use them !!!"

"My Samsung oven needed repairs and John did the repairs. I was called when John was on his way to my home and when he arrived he was very courteous and knowledgeable. The repairs were completed very quickly and great care was taken when moving the appliance. Good job!"

"Called Samsung to report that my high end top load washing machine has a bad odor. Based on online research, this is a well known mold / mildew problem with these models. Samsung has these guys come out, I tell them the problem again prior to scheduling to confirm they can address it, and they say they'll come out to look at it for the $130 service fee. Tech confirms what I told them initially is wrong and then say it's not worth fixing. AFTER charging me the $130 "service fee" that took 5 minutes and literally accomplished nothing. I consider this fraud. If this is a known issue, they should warn the customer prior to scheduling a $130 service appointment that if this is the mold issue, they won't have a good fix, or estimate the cost to repair up front."

"I’ve read some really bad reviews about this business. I’m sure poor reviews may be warranted for the particular situation, but I have to give credit where credit is due. I admit the lady who sets up the appointments could be a bit more friendly, but both techs who came out to service our Samsung refrigerator couldn’t have been nicer. They showed up like they were supposed to and explained the repairs that were needed. The first tech replaced the ice maker, motherboard, drain tube and ice bucket. Took about 30 minutes. Everything was in working order making ice like a champ and no more ice buildup, except the next day we noticed we were only getting crushed ice. Contacted Samsung again and they set up another appointment with Friendstek, OMB, LLC. A different tech came out and knew exactly what the problem was, even walked into our house with the replacement part in-hand. Took maybe 15 minutes. Fingers crossed our Samsung won’t give us any more problems. Thanks, guys!!"