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Kniesel's Collision - 18th St.
430 18th Street, Sacramento, California 95811
About the Kniesel's Collision - 18th St.
Kniesel's Collision on 18th St. is a trusted car repair institution located in Sacramento, California. Our team of experienced technicians is dedicated to providing high-quality collision repair services to get your vehicle back on the road in top condition. We offer a wide range of services including body repair, painting, frame straightening, and more. With our state-of-the-art facility and commitment to customer satisfaction, you can trust Kniesel's Collision on 18th St. to handle all of your car repair needs efficiently and effectively.
Photos of Kniesel's Collision - 18th St.
430 18th St, Sacramento, CA 95811, United States
Opening hours of Kniesel's Collision - 18th St.
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Kniesel's Collision - 18th St.
"Outstanding service always. Friendly and professional. Do not go anywhere else! Sydney and Sierra are AWESOME!!!!"
"I’ve been here with two of my cars. My most recent experience was disappointing. The front desk person, Sierra, is extremely nice and remembers clients. My first representative was Igor, who no longer works there, he was great. He had consistent communication and really made sure his client was satisfied. The second representative, Ryan, was nice until I wasn’t satisfied with the work done on my car. There was obviously no care in the work that was done and I was disappointed that I felt punished for being in a not at fault accident. I didn’t expect the work on my car to be perfect, as if it had just come out of the factory, but I didn’t expect it to look like the neighborhood guy working out of his garage did it either. There were splotches on the paint job, cover ups of scratches that hadn’t been smoothed out, grease inside my car, and the alignment of the outside panels were my biggest issue. They didn’t match up to the rest of my car. I asked for it to be fixed, they sent it back twice and I wasn’t satisfied. (I did mistakenly think SOME covered up scratches were also caused during the work but they were able to show me they were there before and that was fine. My apologies and my mistake.) I ended up speaking with Jason, the manager, who seemed fine with keeping my car and fixing it to my satisfaction, until he made the comment “enjoy the rental for the weekend” in a condescending “just get outta here” tone and a manner insinuating I ONLY had issues with the work BECAUSE I wanted to keep the rental for the weekend, which wasn’t the case. I also felt like they were talking to me as if I’m some dumb girl and didn’t know what I was talking about when it came to how the work SHOULD look. The final work was better than it had been the other two times I wasn’t satisfied and that was that. The alignment of the outside panels was all that was fixed in the end. Overall, I don’t understand why there is an issue with my dissatisfaction if the repairs are covered under warranty as long as I own the vehicle. I do appreciate that Enterprise will transport you from the repair shop to pick up your rental, and to return the rental, you just leave it at the repair shop when you pick up your vehicle. In another not at fault accident, I scheduled an estimate appointment. I was there early as always and usually I would be seen right away but this time I waited about 15 minutes. Ryan wasn’t as kind and personable at this interaction and I figured maybe he’s having a bad day. Happens to all of us. He inspected my vehicle, took pictures, asked some questions, and answered my questions BARELY. I waited for him to bring out a copy of the estimate and he informed me that it was good for any Kniesel’s location or any other repair shop, which I’ve never been told before. So, I said okay, and two days later called to schedule a drop off time and day. Sierra remembered me, and transferred me to Ryan who informed me that “because of my dissatisfaction with the previous work they were not going to accommodate my vehicle and also they were scheduling sooo far out it wouldn’t be feasible for them to fix my car this time.” Again, he let me know the estimate was good for any other Kniesel’s location or other repair shop which isn’t the case. I’ve gotten an estimate at another location before and ended up going to a different one which I had to get another estimate. So my issues are one, you were obviously not as friendly as before. Two, you wasted my time. Three, you could have told me from the beginning you didn’t want to fix my car. And four, why is me holding your work up to the supposed company standard reason NOT to fix my car again? After all is said and done, I wouldn’t write off Kniesel’s completely, I would just recommend a location other than the 18th street one even though it is conveniently located."
"Everyone I’ve had contact with has been so polite and professional but Jason stands out as a stellar gentleman. In times when quality customer service feels obsolete, these guys have restored my faith that a few quality places still exist."
"What a great staff, extremely personable and very professional. It can be difficult when you're in an accident and need a rent-a-car, have to go to the DMV, changing my parking situation in my bldg. and on and on and on!!!! But the team at Kniesel's arranged for my rental, arranged my pick up after I dropped off my car and sent me texts to let me know the status of my vehicle. They were so nice. One of the girls had a puppy named Indy and I fell in love. Kniesel turned one of the worst things that happened to me into a positive experience. I highly recommend them."
"My vehicle is at this body shop for damage caused by someone else. I contacted them yesterday to see if I need an appointment for an estimate. They said to come on by anytime before they close for an estimate. I got there and someone was able to give me an estimate within a few minutes. They were also able to provide me an estimate hard copy on the spot and email me the estimate as well. I worked through my insurance the next morning was able to get in with them the very next day and they had a rental vehicle waiting for me too. So far it has been a good experience."
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