First Horizon Bank 2284 Lamar Avenue, Memphis, TN 38114

"Definitely the worst First Horizon branch I’ve been too. I’ve had a business account for almost 2 years and this branch wouldn’t accept a Passport as identification. They said only a drivers license is valid and the manager wouldn’t even close my account without me providing a drivers license instead of passport. I called customer service and they flat out said the branch was wrong… went to another branch and no issue."

"They screwed up my deposit!"

"Worst customer service in Memphis! This one CSR I encountered didn’t understand my problem I was having with my account, she told me “ you figure it out” Im gonna refer to her has “Keisha” oh Keisha at some point in the conversation told me “ you figure it out” and dismissed me from her desk and as I turned to Leave, was saying stuff under her breath. I ask to speak to the manager, who later came from lunch. “Keisha” went to brief the manager before I spoke with her . I spoke with the manager who did nothing in my opinion but pacified me right out the door. Oh Keisha didn’t even show any interest or concern for my problem and me as a customer. Even though this branch is closer, I drive to the other side of town for customer service , it’s worth the drive. . A half of star for opening the building!"

"Ppl here have bad customer service my company have well over a million dollars in this bank they won’t even give me change when I come in there every week maybe my company take there millions of dollars to another bank this is ridiculous and who ever running it need more training because she rude too"

"Bad service just left there I would never came back again the guy on the end is so lazy no customer service skill.i don't even know why his there he don't know anything and he so slow.i hate when people don't respect customer"