Caliber Collision

"These people are great! Thanks to Jennifer to always updating me constantly. And for doing a fast, accurate and efficient job on completing the work. Thank you"

"I did not enjoy my experience with Caliber. The main reason is service advisor Jennifer Venegas, has terrible customer service skills. Shes a terrible communicator, if you ask questions, she would give a vague answer, when something goes wrong, she wont admit to it. For ex on feb 5th, she said the window glass is being installed,which wasnt mentioned the previous friday. I asked what other reason that may cause any fiether delays and she said there wouldnt any and the car would be ready at 430pm. I arrived at 430pm and the car wont be ready until 540pm the next day. I feel she purposely misled or underestated what is the next expected work. If she had just been clear " we are waiting for the glass to be installed, which may take 2 days, i dont see a reason why it wont be ready on tuesday," my experience would have been more positive. Also when i got my car, the front passenger seatbelt did not retract , there were paint splatter in the back seat and front passenger arm rest and the door that was fixed, did not close naturally like the other doors without having to push the door in hard. The only reason I gave an extra point os the manager, Greg, spent time apologizing and remedying all the concerns i brought up. Greg is awesome but Jennifer has an attitude problem. She still calls me Peter even though i told her my name is Mason.....for 4 weeks. Thats all you need to know about how important customer service is when she cant even address the customers correct name. Avoid Jennifer at all costs and if want a better experience, ask for Paul the manager or the other male service advisor, they are the only ones who were on top of their game."

"I was very happy with service provided. Jennifer kept me up to date at every turn and my vehicle was ready one day earlier than expected. Overall great experience!"

"During my desperate time in need, the staff at Caliber Collision went above and beyond to be helpful. Even though my car ended up being a total loss, I can't recommend this place highly enough. Their customer service is top-notch and they pay great attention to every detail."

"I recommend Caliber Collision. They communicate effectively and returned my car within the date they told me the repairs would be completed. My car looks brand new and I am very satisfied!!!"