Chipotle Mexican Grill

"One worker was very rude and was in a rush. I’m most sure if he’s there just for the money instead of liking the job, but he had an attitude for no reason. The guy is Caucasian and has stretched ears with face piercings."

"These people, including the manager, were EXTREMELY RUDE! From the moment I walked into the store, they talked so rudely to me. Even after I waited for several minutes for extra fajitas (that they don’t charge you extra for) the manager literally only gave me a couple bell pepper slices even though I asked for an extra scoop. I have never had such a bad experience and such awful customer service! My daughter used to work for chipotle for 5 years so I know the rules and I know a good customer service is a key for any business. I will never go back to this location if it is the last chipotle on the planet!"

"Asian short female worker was rude. Cut me off while explaining my order. I live 1 mile north from the Midtown location, they gave me the unedible guacamole, so I started going out of my way to get chipotle on Broadway. Everything was going well until this event. I will make sure to go to another Chipotle now and make sure it's not the same owner as both the Midtown and the Broadway location. Food from Midtown is below par and service in Broadway at noon is below par. I'll spend my money elsewhere since I do not cook."

"I visited on 12/13/23. The manager Taylor absolutely saved my experience from being a negative one. My receipt says 8:31pm so I’d say this situation happened at least 3 minutes before. I’ll be sharing my experience in detail so this will be a lengthy review. I arrived and tried to order 2 bowls with white rice. I was told by the employee making my bowl that they were out of white rice for the rest of the evening. I was shocked to hear that because I didn’t think they were so close to closing. My phone was in the car so I asked what time it was. She immediately became aggressive and tried to rush me. I then asked the other workers if they had the time. Taylor(the manager) told me the time and I repeated what I was told “Are y’all really out of rice the rest of the evening and you don’t close until 10?” That’s when Taylor said it would be 20-27 mins for white rice. I said ohhhh ok I wasn’t told that. I turned back to the employee who tried to act like she didn’t just say that and I said “You switched up when I asked others for help. You did not say that more rice was cooking.” She immediately got upset, cut me off when I tried to speak, was very rude & dismissive, became combative and even tried to accuse me of arguing with her and being upset. I truly was not upset. I was direct, yes. The other employees and manager heard and saw everything. I’m confident if I was aggressive or rude, her manager would’ve came to her defense. I really didn’t appreciate being rushed and lied to about rice. I asked the employee if I could speak and she would not hardly let me. She ended up storming off and hiding in the back of the restaurant after being rude and argumentative toward me. Her manager came and helped me and apologized. I also apologized if she felt I was rude to her employee. She said if she felt I was wrong she would’ve came to her defense. She did not. Which told me I was not in the wrong. I understand it has been a long day but wow. That was a lot. The manager was gracious & comp’d my bowl and did fantastic making it right. My experience here is normally good. That’s why I only took 1 star off. Thank you to manager Taylor for handling this situation with grace. I was shocked to be spoken to and treated that way…I’ve been eating Chipotle over 15 years. Even after she stormed off, the manager immediately assisted me and treated me with kindness. I appreciate it. I will continue to patronize this business and not let one negative experience ruin me being a loyal customer. Great management skills, Taylor:)"