Brian Elder Roofing

"I make certain when possible to write reviews for people or companies that my husband and I use. This review has proven to be difficult to write. For it to be accurate, I must divide people into categories and review them separately. This past summer (2023) we needed a complete tear-off and replacement of our roof. We have a very complicated roof with a flat roof, steep pitches, low pitches, sky lights, and dead valleys. Our landscaping is also extensive and many of the established plants are forty years old. In talking to representatives from many roofing companies, we settled on Brian Elder Roofing. Our initial contact was with Brent Rainer. He is an invaluable employee for the company. From our first meeting and throughout the process, he was professional, personable, and very knowledgeable both about all facets of roofing, but also the ins and outs of navigating an insurance claim. We spoke extensively to Brent and outlined our many concerns regarding the project itself and our landscaping. He agreed with those and we felt confident. Brent was with us throughout what would become an ordeal. He never wavered in his assurances that the job was not complete until we were satisfied. Although he had many responsibilities beyond our project, he was always only a phone call away. Many times he came to our house at the end of the day to “put out fires” caused by crew members. Brent deserves five stars in this review. The foreman was knowledgeable and desired a good outcome for us. From our perspective, his absence from the job site resulted in many mistakes that were difficult for us and costly for the roofing company. I did not feel that he had the respect of the two crews who worked on our property. Rating him separately, I would have to give him only three stars. The two crews who worked on the project by and large disrespected our landscaping and their work. In one example, the flat roof was to be torn off and replaced after the rest of the extensive regular roofing was done. A tarp was put on our driveway and roofing debris, along with decking boards, shunted down the brand new shingles between two of our front dormers. The damage caused to the new shingles necessitated completely replacing all of the ones in that area from the gutter up to the flat roof. This was a costly mistake for the roofing company and a disappointment to us. If rated separately, I would give the first crew one star and the second crew two stars. When all was over, I sent Brian Elder an email and attached a list of eighteen problems we had encountered and which had to be (and were) corrected. To his credit, he called me and was willing to discuss everything. By that time, we had signed off on the job, but Mr. Elder assured us that crew one had been fired and the second crew had done a poor job. He asked if there was anything more to be done and offered his sincere apology. I would give Brian Elder five stars. He took responsibility, made necessary corrections, and showed concern. I feel the company is reputable because of Mr. Elder’s desire to make things right for the customer. Overall, I gave four stars rather than five because of the aforementioned difficulties with the crews and the lack of oversight of the foreman."

"Brent Rainer was the best. He was very knowledgeable, responsive and went out of way to help me get the job done. I was stressed and on a time line. The team got to work quickly and finished in a day. Through our conversation, we found out that we had a lot in common. I will definitely use them again in the future. The roof looks great!"

"Chris Price and his team are simply amazing. Very professional! Estimated are very accurate. Always got return call same day or next day! Chris answered calls after 5pm not to mention he gives his cell phone number as a form of communication! Call him Call him! Is his jingle. We give him a 10********** Thanks, Cartwright Family."

"Had a great experience with Brian Elder Roofing as a first time homeowner. My salesman was very patient, thorough, communicative and knowledgeable. They took care of everything working with my insurance, and my new roof looks great! Definitely recommend with 5 stars!"

"We had our roof replaced this last week by the Brian Elder Roofing Company. We had damage done by a storm that had gone through Hernando. A neighbor suggested having our roof checked. I contacted Wesley, the Project Manager, and asked him to check our roof. He responded quickly to my call and came by our house the next day. After examining our roof he felt like we were eligible for a new roof. He met with the insurance adjuster to show him the damage that he had found and what would need to be replaced, including the decking. He literally was our advocate to getting the roof repaired. Within a week we were on the schedule for replacement. When it was time for the repairs to be done the workmen showed up when they said they would and they worked very hard and long hours! They were finished in two and a half days! Something else that was important was that they were diligent about cleaning up after the job, including using a sweeping magnet in flower beds and the yard! From the time the first call was made to Wesley the whole roofing project was done professionally, the workers were pleasant, communication was clear, and all of our repairs inside and out were taken care of by this company. It was nice not to have to keep trying to get ahold of someone to help but they were proactive about completing the job. We would definitely recommend the Brian Elder Roofing Company for your needs! Ask for Wesley, tell him you saw this review, and that “Judy sent you.” He will laugh then he will do the same great job for you!"