Walgreens

"Perhaps the worst Pharmacy I have ever been to in my life… I had a medication filled a couple of weeks ago… Which I did not pick up in time, and it was returned to stock… Which I completely understand, allow the medicine to be available for someone else… However, when I called to refill it, I was told I didn’t have a prescription, which was obviously not true… I asked for an explanation in the drive-through and was met with very vague, generic responses… I asked to speak with the pharmacist, whose name was Sarah , she came to the drive-through telephone and began speaking to me very defensively… I attempted two times to ask her my question. One time she hung up on me, when I asked to speak to her boss, she replied “I am boss “… Nevertheless, I didn’t have a chance to ask my question… She would be better placed as a pharmacist that doesn’t have to deal with the public… As it is clear that she feels her profession, degree, and or letters surrounding her name, have made her superior to citizens that she interacts with… I have changed to a different, Walgreens, obviously, and I am quite pleased… If you have to drive a few more miles to avoid this particular location, I would advise you to do so… Again, perhaps the absolute worst Pharmacy interaction I have ever experienced in my life… Extremely unprofessional, even downright disrespectful… I would like to save you that aggravation"

"The wait to get medicine is ridiculous and by the 2 star rating I see it doesn’t matter! Pharmacy is horrible!!"

"Consistently out of my medications and have to wait for it to be shipped from their “warehouse” which leaves me without until it comes in. I have asked and have even been called by a rep @ Walgreens to have these meds be put on auto-refill, but for some unknown reason, I was told they aren’t now!! You’re not notified that your medication isn’t available when you auto call-in refills. So when you don’t get contacted that your refill is ready, you have to try to get a “live” person on the phone…which is no easy task. After having to listen to the long, nauseating voice recording and making several attempts to get the thing to understand that you want to “speak to someone who can help” it inevitably just rings and rings into oblivion, or the call disconnects and you have to start the whole process again!! The store seems to be over-extended and not able to deliver timely to the needs of their customers. Unfortunately my insurance no longer covers where I previously purchased medication. I’ve never experienced being out of my prescriptions for days at a time."

"Called and I could hear them put me on hold without them answering the phone. When I got there, there was no one waiting and one of the employee was on her cell phone. I stayed on hold and watched her pick up the phone, put it on hold again and put it back down. Then she went back to her cell phone. She then noticed me and offered to help. Don’t call! They will just ignore you. You’ll have to put in a prescription when you get there and then wait another 30 min to have it filled."

"I went to pick up a prescription in the drive thru line. There were three cars in each of the two lines with me being the third car in one of these lines. It took *over an hour* for me to pick up my prescription. There’s really no excuse for that amount of time. The service here is consistently pitiful at best. I would advise you pick any other pharmacy in Murfreesboro!"