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PetVax Complete Care Centers Germantown
3650 Southwind Park Cove, Memphis, Tennessee, United States
About the PetVax Complete Care Centers Germantown
PetVax Complete Care Centers Germantown is a top-rated veterinary care institution located in Memphis, Tennessee. Our highly skilled and compassionate team is dedicated to providing comprehensive care for your beloved pets. From routine vaccinations to emergency treatments, we offer a wide range of services to keep your furry friends healthy and happy. Visit us at 3650 Southwind Park Cove for all your pet care needs.
Photos of PetVax Complete Care Centers Germantown
3650 Southwind Park Cove Suite 110, Memphis, TN 38125, United States
Opening hours of PetVax Complete Care Centers Germantown
Monday:
14:00 - 17:00
Tuesday:
14:00 - 17:00
Wednesday:
14:00 - 17:00
Thursday:
14:00 - 17:00
Friday:
14:00 - 17:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of PetVax Complete Care Centers Germantown
"The staff, vet techs, and doctors are thorough, caring, and prompt. I never doubt that my babies will receive the highest level of care here. And this extends to all patients here. Many thanks to the team at Petvax for always taking the time and providing extra special care of my furbabies every time we come in for a visit. We appreciate and are so grateful for you! ♥️♥️♥️"
"DO NOT SEND YOUR PETS HERE!! GREEDY AND HEARTLESS!! I had a very heartbreaking and tragic experience with Petvax Germantown. My dog unfortunately needed surgery and sadly she did not make it out of recovery. Already feeling distraught with the fact that my baby had just passed away, we were told that we still owed the entire $2,300 plus additional fees that were added to try to save her life, including CPR. We were charged $150 for them to perform CPR on my dying animal, and it didn't even work. Keep in mind also that the CPR alone cost more than the medications that were given to her to try to revive her, AND NONE OF IT WORKED. So we were left standing there with no pet, and then being gouged for more money, paying a bill for about $3,000 total. Never once did a doctor or manager come to talk to us, they just kept sending in a vet tech to discuss everything. We decided to have her cremated, and asked them if we could pay half now and half later since it was way more now then expected, they said yes but basically my dog would just be kept there waiting to be sent off for cremation till the other half was paid. So pretty much being forced and not wanting to prolong the process of getting her remains, we went ahead and paid the full amount. Was told that I would be kept updated and notified for when she would be sent off and when to expect her back. Was told that it might be roughly a week, it ended up being almost 2 weeks. Never was called. When I finally called them to get an update, all they said was “We don’t know, just some time this week”. Being distraught over losing my baby, at least I could take comfort in that they would be making ink paw prints and clay prints for us to take when we got the ashes back. Nope. What I received was severely disappointing and upsetting. The lack of care really showed. The ink blots looked like they half way put her paw on the paper and then just smeared it. (I will attach photos.) The clay prints were in a bag still completely wet and would literally droop when holding them. Oh, and also one of the prints has blood on it from one of her nails that they didn't even bother to clean off. Real professional. I was also told that I would get some locks of hair to keep as well, NO hair was given back to me. Overall, this whole experience has been completely devastating and nothing that Petvax did helped with that at all. Extremely disappointing. Would NEVER recommend this location. I WANT TO HIGHLY EMPHASIZE THAT ALL THEY CARE ABOUT IS YOUR MONEY."
"Do not take your pets to this location. These people are money hungry vultures. They want to run unnecessary tests on customers whom they think can’t afford the care service for their pets - Prejudice judging a book by the cover . The nurse came in and my daughter gave her the symptoms for my grand dog ( This transpired while I was on speaker phone) . The nurse walked out of the room and within 5 minutes came back in and said they were ruling out the possibility of parvovirus. She then left out the room about 10 minutes ( this is when the scamming began) She back in the room and said they will have to do a parvovirus test. Lee in mind she said previously parvovirus was ruled out. She tell my daughter they would have to run 3 tests . Keep in mind the Parvovirus test is $88 alone. My asked for the veterinarian to come in and speak with her and the nurse never brought in the veterinarian. When the vet finally came in , she acted as though she didn’t know what was going on. Then proceeded to make excuses for the nurse and the unnecessary charges including saying she has only been there for a month. While insisting on arguing with me about the unnecessary test charge and she told me total cost would be $3000 however I could pay half now and the rest when she picked up my grand dog and within 4 minutes she came back and told my daughter she would have to pay the entire $3000 before they could treat my grand dog she made a mistake in telling her half upfront. Keep mind they had no other customers nor their pets to service and it is the beginning of the month. I guess they needed rent for the month of December and wanted use my daughter to get the money. DO NOT USE THIS FACILITY. THEY DON’T CARE ABOUT YOUR PETS. Their pictures are falsely being portrayed. WATCH WHAT YOU SAY, NEVER KNOW WHEN SOMEONE IS LISTENING. Lastly they told my daughter they DIDN’T have a coperate office , where she could send a complaint to . Pitiful about the lack of customer service for people with the opposite skin color ."
"Lady at the front was super nice but they definitely try to upsell you. Vet was amazing super fast and loved our dog. Told us pricing upfront and helped with our options. No surprises. I would definitely bring my dog back again."
"So far they have been a true blessing to my sweet Missy. I started taking her at 7 weeks and they've been nothing but Angels to us! Missy loves the receptionist. They helped me and advise me so I can offer Missy not only my heart but a healthy life."
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