Bank of America (with Drive-thru ATM)

"Staff is good but they never have enough tellers and the lines are always long because of it."

"I went to this bank to become a co-signer on my husbands business account and they told me I needed to go through our business and put myself as a second owner of the LLC first… and all these other complicated steps first. Putting myself as another member of the LLC would have changed my tax situation and been a big deal, however they refused us until we did this. We went down the street to a different Bank of America and they allowed me to be a co-signer and did it in about 10 minutes. If we listened to these tellers it would have totally complicated our taxes and been a very long process. They are uninformed."

"Unfortunately, I found myself once again listening to employees of BofA publicly saying customers personal information as I was waiting in line. Aside from that somehow other customers documentation status was being stated and I personally find that inappropriate and offensive since every person regardless of status should be treated with respect. I am shocked that this is occurring in these locations. The manager in this location is also unaware of what privacy is because when I asked to speak to her in private about why I was there, she flat out had me state it in the waiting area! while a complete stranger was fully invested in my conversation with her. She is not competent to be in the position she is in. I was fortunate enough to speak to a gentleman that helped me figure out some information and turned my experience a little better. Overall I do not recommend doing business here. I truly hope that changes do come to this facility in the future."

"At this location right now. When I arrived check in person for customer service people was not in the waiting area. He didn’t reappear for 15 minutes then was able to “check me in” after several people with appointments went in front of me. Fine. B of A has gone to an appointment system and I forgot. Because I try to never come to the crowded locations by my house and I can handle most of my issues on line....I lost my debit card and needed a temp though so I braved the lack of parking and I’ve been waiting for 45 minutes to get a card. Mainly because I wasn’t checked in and a couple who were 10 minutes late for their appointment which was probably about a complicated banking issue were still prioritized over something that would take less than 5 minutes. I’m not sure if it’s a bank of America issue or if this particular problem is with this employees ability to use common sense to manage the flow of people. I would say I’m never going to this location again under any circumstances, but the platform person almost entirely redeemed this visit. There is a good chance I will schedule future appointments with her. Summary: if you can park and get past the inept gatekeeper, you might get great customer service."