Fifth Third Bank & ATM 2000 Wedgewood Avenue, Nashville, TN 37212

"If I could give 0 star I would. Three weeks after opening my account, I tried to make an online check deposit (work payment) through the bank's application. I didn't see any problem doing it because when I opened the account I made a check deposit in person, coming from the same sender. It turns out that they closed my account and kept the deposit money, justifying that it was fraud. I went to the bank in person 3 times and they didn't tell me anything, only that I had to wait, when I needed access to my account and money to fulfill my responsibilities. A week and a half later they finally give me access to the account. 3 days later they send me a mail telling me that they are going to close my account in 30 days and DON'T have access to my money AGAIN. What efficient bank does this? It is a lot of lack of consideration and waste of time. Please do not open an account here, that is why they are offering 350 dollars per deposit more than 500 dollars, which they will NOT give you because they are always making trouble."

"I went to a branch in person to apply for a Home Equity Line of Credit on April 21st. I more than qualify for the loan and provided all of the required documentation to the loan specialist on April 27th after opening an account and setting up direct deposit with my employer. I was conditionally approved on May 5th but only after the rate that was advertised as a promotion had changed. I stuck with it because we were working to line up financing to begin a long anticipated construction project and most loans take 30 days to close. In the month that has passed since that conditional approval and offer, I have been jerked around, told that my property is ineligible for a HELOC because it's a duplex (it's not a duplex). I produced additional documentation to make this clear, urged the bank to order an independent appraisal (which is standard process for loan applications), and advocated for myself, for fair lending practices and for transparent review. The communication has been terrible. I emailed on Friday 6/2 and again on Monday 6/5 and got a response late Wednesday afternoon 6/7 inviting me to come in for an in-person meeting on Friday to discuss my application. After almost two months of being strung along, and receiving no reassurance that anyone was on my side, working to support my application, I felt humiliated and so frustrated and stuck. I visited another local financial institution on Monday, completed an application, provided all of the same documentation and have been conditionally approved 48 hours later. I will be closing the account I opened 7 weeks ago, and taking my business elsewhere. This process was unfair, unreasonable and unacceptable. I believe I have the right to have in writing the reasons why my loan was not approved and I am reporting to the BBB hoping to get that documentation. Update 6/28/23. I have never heard another word from Fifth Third Bank. We are closing on our HELOC with Bethpage Federal Credit Union with a 7.74% interest rate, no closing costs and impeccable attentive customer care just 3 weeks from the day we first applied. I will never do business with Fifth Third again. They even made closing my account a hassle. To think that I was seeking an in person experience! Wow."

"The only good thing about this bank is when I met this wonderful woman I love. I would be friends with her outside of the office. When I first met her, the other associates were incredibly rude to her. She needed to speak with another employee about something. I have never seen a banker yell disrespectfully like this before and then ignore her right before. I went in today hoping to see Janet, because she knows my situation. I ended up talking to another lady who is very condescending the moment I met her. I told her it was not letting me log in and I needed to cash a check. She proceeded to ask me questions of things I've done to try to log in, all of which I did of course. Then proceeded to make me feel stupid because I needed help. She then told me to go home, try again, and call customer service. Which I did, then I am still having issues with this bank. My new card is blocked because of too many wrong entries trying to log in. Which of course would happen because when I went in person today to figure this out, the condensing woman was no help. I do not recommend this bank. I need to switch."

"The worst bank I have ever banked with. No statements, no communications/alerts from bank via mail/email/text; but they kept deducting money from account. When called and enquired, very inconsiderate response from employees and managers. The bank is anyways highly outdated with technology etc, so hard to do online banking anyways. Stay away from this bank!"

"As an actual account holder, this is one of the better banks I've used. Fees are low, customer service is high. Their presence in other states and at the Nashville airport is very convenient. I've overheard frustrated people at the branch, and in reading other low reviews from non-account holders that want free services (check cashing, ATM fees, etc.), well, no bank is a non-profit. If you want to get checks that made out to you put onto a free prepaid card, open an account and make a deposit: it's called a debit card. The people at this branch are extremely nice and helpful, and I've been through 3 other banks in Middle Tennessee. This is the first bank I'm completely happy with."