Southern Security Federal Credit Union

"I'm a new member with Southern Security Federal Credit Union. For a few weeks, I'd been inquiring about how to order checks. I called the Southaven branch and they require members to come into the branch for their first check order. Being that I work 9A-5P M-F, it's hard for me to catch them during their regular hours. I called again regarding a different question originally, and I was assisted by Angela Thomas. Angela assisted me with my first inquiry, and when she asked, "Is there anything else I can help you with?," it just felt like a good time to ask about the checks again. Angela informed me that she could help me order the checks. She even went so far as to help me find a design by trying to describe the designs, which was actually hilarious. Angela exuded professionalism, courtesy, with a healthy dash of humanism. I can tell this isn't just a job for her; she actually cared about satisfying my questions. STFCU is fortunate to have her as an employee, and I'm just as fortunate to have experienced her A1 customer service."

"Just awful customer service and I do not recommend any sound minded citizen of Memphis, who cares about their financial future to put money in this credit union. Also, the bank teller Patriece's customer service is horrendous. I will be contacting corporate. Terrible Experience"

"People are nice enough but this location is rundown and a headache to get in and out of. Parking lot and drive-thru too small and congested. Need a larger place to accommodate the volume of business."

"Until recently southern security would have gotten a 5 star rating from me. After they closed our branch and put in the ATM with virtual banking it has been one headache after another. The machine is down more than up and last Friday they told me it was showing that we had not made a deposit since 2019 and we make a weekly deposit when the machine works. They said they would have to place a hold on our checks. They have been holding our paychecks since last week and have not released them for use. I went by there today to talk to a virtual teller and they were already closed for the day when they are normally open until 6pm. I am going to have to go to a different bank if this continues."