Wells Fargo Bank

"I’ve been using this branch a lot and always they’ve been professional & lately I met Ms.Alexander(Banker), she was really helpful."

"This was the worst banking experience I’ve ever encountered. I made an appointment to meet with a banker. Upon arriving to the bank, a banker greeted me and proceeded to shout my business to the entire bank. After telling me what I needed could be done online, I continued to wait for my scheduled appointment. After an hour, the same banker came and talked to me and I asked for a different banker. This banker proceeded to give me a lecture about my attitude and suggest I find a different banker. I am considering changing banks entirely because of this experience."

"It’s the worst bank ever. They could care less how long you sit in the lobby and wait. The manager must create this bad environment. It’s so bad"

"Went to have something notarized. Kevin Wayne Hill is the bank manager and was outrageously rude to me and my 70 year old mother. The only reason we went to this location is because we had already tried another location at Hacks Cross and Winchester in Memphis and they did not have a notary. If I had the ability to give 0 stars I would. I am appalled. I don’t think I have ever had such a terrible experience at any business. This man should not be an employee here and definitely not in charge. I don’t even think training would help. I think it’s likely his character to be that rude. I’m thankful I don’t bank here. My mother does, but maybe not for much longer."

"Went twice and both times I was told they only had one banker and couldn’t see me that day. Waited an hour the second time and watched the banker pass her appointment to the branch manager and then sit in her office for 30 minutes. Then when I asked if I could see her yet, she told me she needed to take her lunch (at 3pm) and then she was booked for the rest of the day. If your branch can support banking, then hire more bankers instead of asking people to wait 12 days for an appointment. Opening a teenager’s bank account takes 15 minutes and is a basic service. Not providing that service to your customers in a timely manner shouldn’t be an option."