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AAA Los Angeles Insurance and Member Services
9440 Reseda Boulevard, Los Angeles, California, United States
About the AAA Los Angeles Insurance and Member Services
AAA Los Angeles Insurance and Member Services is a multi-faceted institution located at 9440 Reseda Boulevard in Los Angeles, California. As a trusted finance and insurance agency, they provide a wide range of insurance products and services to meet the needs of individuals and families. Additionally, they offer travel agency services to help members plan and book their next vacation with ease. With a commitment to excellent customer service and a dedication to providing comprehensive coverage options, AAA Los Angeles Insurance and Member Services is the go-to destination for all your insurance and travel needs.
Photos of AAA Los Angeles Insurance and Member Services
9440 Reseda Blvd, Northridge, CA 91324, United States
Opening hours of AAA Los Angeles Insurance and Member Services
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of AAA Los Angeles Insurance and Member Services
"Well one of the representative from AAA gave me false information My insurance policy payment. I asked when it was due. And the lady told me March 31, 2024. Now I’m finding out it’s past due and they will cancel my insurance if I don’t make that payment by that due date. 3/22/24. I feel they need to train their representative a lot better and stop giving out false information. We need our Insurance to drive a car in California. So Tati needs to get her story straight and give out the right information. This happened in Northridge, California and I am not very happy with AAA I tried getting extension, but they won’t give me one just to give me a couple days until I get paid so be careful with the representative AAA giving false information."
"Geez, can't you have someone with better customer service skills at the counter. Ashley was at the service counter - I did not enjoy the experience nor dealing with her. I went for a replacement card, she said they don't print out cards, that's fine but what she didn't say or attempt to do was print out a temporary paper card with my AAA number she just said you should get it in 2 weeks with a short attitude and was going to let me move on without an identifiable AAA card or number. I told her my dilemma with me having a different address and not having my card. She didn't even inquire whether I needed a temporary, it takes so little to help customers and this is all I got. I called AAA customer service number immediately when I left, he sent me an temporary card by emailwithin 3 minutes with kind gentleman-like service. Ugly and short handed service by your establishment."
"Came in on Monday 09/25 to complete my car's registration and Mary was extremely kind, knowledgeable and helpful with getting it sorted out. Couldn't have asked for a better or easier experience. Would recommend 10/10"
"●4/7/23 Anthony was courteous, helpful, knowledgeable and friendly. Quick service. Out within 15 mins. Paid car registration and renewed our membership. ☆☆1/5/22 Update...Went in to notarize a letter which was free with our Premier Member Account. Warmly greeted by Carmen (?) and even wished a Happy Birthday after she looked at the ID presented. Very Nice. She was very kind, patient and detailed. There was hand sanitizer at her desk for our use. All employeeswearinga mask. . It was a pleasure meeting her. Job well done making us feel welcomed and valued. ☆Update below...We went to notarize paperwork. Waited possibly 5 minutes in line and called right away. As a Premier Member the service was free. Dennis was very kind and the process was quick. A satisfied customer. Thank you! ☆Mom and I went back and this time Adriana assisted us. Her service is why they call it "customer service !" First, Adriana scheduled for lunch break in 15 minutes. (Didn't happen) Mom had to get a paper notarized and get dmv tags. Sounds simple right. Not! Mom paid her insurance late so information not processed. Adriana allowed us to call insurance, pay fee, have insurance company. Email her directly verification and then she assisted us on how to use smartphone to pay dmv $14 late fee and once paid she made a call and verified info registered on dmv system and then issued us moms dmv tags. Oh, and she notarized the paperwork. She all this with a big heart! No grumbling, no mumbling; just words to ease us such as "its okay, they know im helping you." That's CUSTOMER SERVICE! AAA you're blessed to have her as an employee. Thank you Adriana!"
"The employees here are as friendly and polite as you will encounter anywhere. They are knowledgeable and speak to you in a manner that makes you feel comfortable and accepted. There is so much that you can do at AAA and I always pay my registration here, saves me time from having to go to the DMV. You can use their website as well, it has everything they offer."
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