Redstone Federal Credit Union

"Opening my account with Redstone Federal credit Union what a great fit for me. Convenient and very courteous. Excellent customer service"

"Absolutely regret bringing my business account to this institution! The nightmare of switching accounts is a lot to tackle but then to have such a poor experience only worsens the blow. I opened a personal account to then be able to open a business account, deposited a very healthy sum. Took TWO weeks to get a credit card approval- now that I have a credit card (I like to use for the rewards) I cannot even use it! What's the point of having a business credit card if everything is declined, then I have to use my personal CC (USAA) and it works like a charm. Hour later I'll receive a call from the Fraud Center asking to verify transaction -- WHAT GOOD IS THIS ONE HOUR AFTER I NEEDED THE CARD??? The online layout is very amateur. If you open a credit card, they open two accounts (logic is off-- one card two accounts), one is the card and the other is to make payments to the card, WHAT?! Mobile app never works!! I was told I could use mobile deposits for my business-- HOW CAN I IF THE APP NEVER WORKS?! This place is the biggest headache! I wish USAA offered business accounts! I WILL BE LEAVING and it hasn't even been four months! DON'T WASTE YOUR TIME!"

"It has taken forever to get our debit card. It's been well over a month. Me and my husband are having to share a single card now bc these people are too incompetent to mail things on time. We're considering switching to a different credit union because of this."

"They were great until they gave out my personal account information to a stranger. Not trustworthy"

"Roy was a delight to work with. He helped me set up an account for both my sons as well as helped me navigate the Redstone app. I am very pleased with his customer service. He was very personable, friendly, and professional."