UPS Customer Center

"If you're trying to get your UPS package in the system, this is the way to go. They have never let me down."

"Brought in like five packages from an Amazon try before you buy and they made it easier than I was expecting to figure out which product got which code. All in all it only took a couple minutes and it was such a relief. Everyone was friendly and I'll gladly go back to this location in the future!"

"As usual when visiting other cities my wife and I often get gifts for the grandkids. I end up shipping out the packages through UPS which has become my go to place. Usually I walk in, give my phone number and everything is at the fingertips of staff, regardless of city. Here they have none of such info (seems a bigger shipping center). Thinking I would find the closest retail shop I asked for directions and staff said, Why? When I explained the lay of the land he came over to the computers and input info as I called it up from my contact list on my phone. Each package had a printed sheet and I proceeded to the front counter (more helpful staff) where a quick scan, confirmation of shipment address and payment got me out in no time. Different type shop but again very helpful. I know most retail is individually owned but guess this might be corporate. If so, C-suite take note and reward your great staff. Special shout out to Chris who just came out as I am writing this to give me my hotel card key that I left behind. She even called me first (as my message showed me the VM she left). Fantastic service and extra care. Keep up the great work."

"Great customer service is hard to come by these days, but UPS customer center on Massman Dr has that and more! Chris at this UPS store went way above and beyond not only to make sure my items were packaged safely, but to also show that she cared and wanted all involved to have a pleasant experience! It was as if I were family, never one moment of inconvenience shown or felt. I had to say something, Chris thank you so much for being so kind and personable, you made my day!"

"this location has done absolutely nothing to resolve the issues with delivered being made to my building. Drivers have been contacted and they flat out lie about the building situation. I have proof of what our building deliveries look like and they have yet to be resolved. Many of us at my building pay for a package locker system, yet the drivers cite "their are no lockers available" which then doesn't matter because if the lockers are full...drivers are to deliver packages to residents doors...instead they pile them up leaving them out for anyone to grab and steal. ABSOLUTELY NO ONE AT THIS CENTER HAS EVER CALLED ME TO ADDRESS IT AFTER BEING TOLD OVER 5X SOMEONE WILL REACH OUT TO RESOLVE IT...so posting the issue here...with photos as proof that the drivers are dishonest and lazy"