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UPS Customer Center
7013 Centrepointe Drive, La Vergne, Tennessee, United States
About the UPS Customer Center
The UPS Customer Center at 7013 Centrepointe Drive in La Vergne, Tennessee, United States is a convenient location for customers to pick up and drop off packages, as well as access a range of UPS services. With knowledgeable staff on hand to assist with shipping and tracking needs, this center provides a reliable and efficient solution for all your shipping requirements. Whether you are sending a package across town or around the world, the UPS Customer Center is here to help make the process as seamless as possible.
Photos of UPS Customer Center
7013 Centrepointe Dr, La Vergne, TN 37086, United States
Opening hours of UPS Customer Center
Monday:
16:00 - 20:00
Tuesday:
16:00 - 20:00
Wednesday:
16:00 - 20:00
Thursday:
16:00 - 20:00
Friday:
16:00 - 20:00
Saturday:
Day off
Sunday:
Day off
Reviews of UPS Customer Center
"I had a problem with a delivery. I had been given about 5 different delivery dates. I called UPS and Amazon numerous times. My package had been sitting in a closed facility since early Saturday morning. I was told their hands were tied and no one could do anything till after Christmas. Then out of the blue I get a phone call from a UPS rep. She drove 40 minutes in pouring down rain to open a closed facility to hunt for my package. She then allowed me to come pick it up. She went above and beyond in pouring down rain to get me my Christmas gift for my granddaughter. She was so kind. BTW I gave her a gift card for her trouble. I can't say enough about this sweet lady that did that for us. WTG UPS you made my day and you made my granddaughter very happy!"
"DONT EVERR WORK FOR THIS COMPANY IN LAVERGNE RUDE SUPERVISORS , they held all 3 of my checks for 3 whole weeks still haven’t received them nor could they tell me anything abt them but everyone else received there’s ! I’ve been gave the run around everyday I come up there and was even threatened to be blocked if I asked about my check , horrible facility !! Even had to file racial discrimination against them !! Horrible place to work wouldn’t recommend for any one !"
"I get 1 shipment every month from the local Medical Facility pharmacy. It averages that every 3 out of 5 times my 1 envelope shipment will show up here and go no further. Just looked this place up to see where the black hole was."
"We have packages delivered from this particular UPS center to my office in Brentwood, Tn. We are a builder and have many things shipped to our office. My office is in an older building on the second floor. There isn't an elevator and only outdoor stairs. The UPS driver keeps leaving large boxes under the stairwell outside in view and not bringing it into our building, to our suite! This is entirely UNACCEPTABLE! Our valuable items could easily be stolen and we don't even know they've been delivered until we go out to lunch or to leave for the day. Is this part of the UPS policy to not actually bring packages to our office suite? There are only 2 woman in my office and we aren't able to carry certain things up the stairs. I thought part of the requirements to be a driver was be able to lift and carry items up to 50lbs and walk stairs??? We've had past drivers that ALWAYS brought our packages to our second floor suite. We have called the toll free number 4 times and told they would note the account and have someone call us, still no contact or satisfaction. I personally spoke to the driver yesterday and he said if it was raining or there were more than 2 packages he wouldn't bring them upstairs. Seriously?! Also, he said he put it in a secure location and I explained how it WASN'T secure and how the 2 of us woman couldn't carry certain large packages up the stairs due to health issues. He didn't care and today left 2 more large packages under the outside stairwell AGAIN! If I could get his name I would report him. For what UPS charges one would expect better service but your service is horrible! UPS doesn't even ask for feedback after deliveries like Amazon does. Please step up your customer service because it is GROSSLY LACKING!!!"
"WOW is all I can say! I paid 25$ for express shipping. My choice UPS said it would arrive today at 2pm few hours after 2pm my choice said arrival will be 645pm. 730pm comes I call and request to pick it up before they close at 8. It was put on hold for me to pick up. I drove to the UPS store to pick it up. Asked for my package the lady up front said she can’t do anything about it because it’s not on the belt yet AND STILL in the trailer even though on MY CHOICE UPS said it was at lavergne ups since 7 am and ready for delivery at 821am!!! I asked for a manager the lady said no manager was in the whole building and she should have locked the door sooner even though I arrived at 745 and they close a 8 and also said she can’t switch it back to delivery for tomorrow because it was put on hold for pick up. Customer service was awful and the lady could have cared less I needed this document. So I was waiting for the package all day was told to go pick up couldn’t pick it up, now it can’t be delivered and I can’t pick it up until tomorrow night at 5pm! worse experience with customer service and UPS imaginable."
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