Fifth Third Bank & ATM

"I've only used the Fairview branch, and I've had nothing but exceptional service with Fifth Third Bank. I have encountered several different employees and every one of them has treated me the same, with kindness and professionalism. I don't know many names however, Faith has been very helpful."

"Beware! I have been with this bank for almost all my life since I was 16 years old. Savings , checking , mortgage and loans. They lost all my trust this week. First I want to say a few years back when I was getting a loan the banker guy wrote the wrong address down, messing up the whole loan process. I almost didn't get a loan because of his mistake. I ended up having to pay more for the work I was having done on my house because of having to wait longer to get the loan because of his mistake. This week I put some cash into the ATM and the machine messed up. The bank was closed so I had to wait until morning to fix it. The bank said they see where I attempted to put in the money but there was nothing they could do. They just gave me a number to call. I called and made a dispute. I was told the money will be back into my account in 1 to 2 business days. It is the 2nd business day and no money. I have bills and other things I need to pay for and now I will be penalized once again for their mistake. Everyone I have talked to cannot help me. This bank has STOLEN my MONEY and refuse to help me or give it back. I have lost all trust with them. The worse thing a bank can do is steal someones hard earned money away from them and this is what this bank has done to me."

"I’ve been banking with 5/3 for over 20 years across several different states and this is BY FAR the worst branch I’ve ever been to. Tellers are mean and rude, they never have enough people working to accommodate. I will start commuting to a different bank in the area. Absolutely terrible example of a bank"

"Been using for nearly 7 years for personal and business. Never had issues, only wish they had a Dickson branch ha ha, but their staff has helped me with a variety of questions and needs. Business support has been great. Appreciate the modern app and Saturday hours. Everyone I've dealt with in all these years has been super. Dealing with folks and money isn't always easy, as tensions can run high but I've never seen them be anything but patient and kind."

"The general manager or what ever Stacey calls himself doesn't care about his clientele and is absolutely ruining the 5/3 in Fairview. I don't know how many times I had a simple fix that he refused to fix because he just doesn't care. I am moving banks and told him that I was and he again just didn't care. In customer service you are to build a relationship with your clients. This bank here does the opposite. I'm not bashing 5/3 I'm bashing this particular 5/3 because of their God awful customer service."