Fifth Third Bank & ATM 2814 West End Avenue, Nashville, TN 37203

"requested mortgage documents multiple time and after 2 weeks have STILL not received"

"Very questionable Bank. I have had a checking account with them for about 5 months now. And every time I turn around there seems to be an issue with the bank. Firstly when I opened the account up they gave me a voided check. Come to find out when I submitted that information they mistype the checking account. And I had to go through the headache of trying to get my employer to cut me a paper check. Do you think that the bank cared about that. No they just made an excuse. Telling me that I needed to pay more attention. It's never fifth third fault. It's always the customer's fault. The second incident was when charges started disappearing on the account. And then magically reappear 3 Days later causing the account to get overdrafted. Just like what Bank of America used to do. And the reason why they got took into court in a class action lawsuit. But the final straw was when I called them to dispute a transaction. I did not give TurboTax permission to use my checking account to withdraw the cost of their service. I actually paid them with a credit card. So they basically double charged me. I informed this to fifth third. And they said they can't reverse the charges. That I need to contact TurboTax. Which I did and they refused to reverse the charges. Because they have nothing on file of them charging to credit card. Even though the credit card charge had posted. And has been posted for a month. But fifth third wouldn't do the right thing and dispute the charge. They argued on behalf of TurboTax. Just like what Bank of America would do. I legitly have hated every minute of being with fifth third. And now they won't close the account because I have a negative balance. Again I set the account up to not have overdraft protection. And they informed me that there would be no way I could overdraft the account with the setup like that. They are a bunch of crooked people. And I'm in the process right now changing over everything to a new bank. Do not go to fifth third. Unless you like questionable practices."

"Longest drive thru wait with no cars in parking lot. I filled out a withdrawal slip & it took them 15 mins to send the funds out. Not only that they said nothing when they sent it back no have a good day NOTHING AT ALL. Their rude no matter the time of the day it is they treated me like a ground last time the Madison location would never but every since I moved to this side of town & had to come to this location I’m disgusted with 5/3 I don’t bank with them anymore after today."

"Scheduled my rent payment to be delivered on time through their online banking. My payment never made it. My property management assessed a late fee of over $100. When I went to the branch I was assured that they'd take care of the late fee my property management assessed because they error appeared to be on their end. They stopped payment on the "missing" rent check and issued a new check for me to take immediately to my leasing office to cover my very late rent. After allowing the required amount of time for the missing check to show up, I was informed that since the due date for my rent is the first of the month and I requested the payment be made on the fifth, that my payment would have already been late. My lease agreement clearly states that a late fee will not be assess until after the FIFTH day of the month. So, if my check had reached my leasing office as requested by the fifth, I would not have been responsible for a late fee. 5/3 seems to think they've landed on some loop hole and are now refusing to cover the late fee they agreed to cover when I was in the office. I've already started the process of moving banks."

"I'm sure this place is good if you can find it and make it into the lot without a car accident. Very busy part of town and too close to a major intersection to be safe. Not marked at all at eye level so it's easy to drive by--by the time I had passed it three times and finally made it to the door they had closed for the day :( They need a big sign in the lawn so drivers can see it."