Vanderbilt Credit Union

"I always have a pleasant experience when I visit the CU, there is one particular lady who works the front where I do my transactions and she is always very kind and most helpful. I appreciate her so very much."

"We live in WNC and were coming to Vanderbilt Med Center for surgery, arriving on Sunday. Friday evening after hours the hospital called and wanted an extremely large down payment by 8:30 on Monday or my surgery would be cancelled. Vanderbilt Credit Union is a shared branch of our normal credit union so we arrived there when they opened. The teller (1st window) listened to our story, knew she couldn’t help us but apologized and got what turned out to be our angel on earth. Mr. Mike McDonald, President and CEO appeared and took us to his office. He patiently listened and offered easy solutions for us, discussed with another employee and then offered to discuss with the hospital when they called us back. We waited in their conference room until the call came in and Mike was right there to take over. He offered the options to the hospital and told them our personal check would be good unless they wanted money wired. They agreed on a check and at that point Mike walked us through the maze of the hospital to the exact person we were told to deal with. It’s rare in the business world, to run across such an amazing, caring, compassionate human being but Mike is all of those things and more. I could never recommend this credit union enough, they truly care about their members, even “shared” members and the level they go to making sure you are satisfied in unmatched. Thank you again for everything, we are eternally grateful"

"One star minus one star equals to big donut which means zero star. This bank needs more new graduate multitaskers. You will not be able to access your funds easily. Frequent mistakes in your accounts, no answering to phone calls. No weekend service, every transaction is very difficult and slow to complete. Embarrassing for the Vanderbilt to keep this bank open!"

"I first worked with the VCU for my first car loan and now I am beginning to think about purchasing my first home! I worked with Anthony who was incredibly helpful and available on my car loan. He made it such an easy process. For my first home, I recently met with Michael and he was very realistic about the pros and cons of buying a home. I appreciate the holistic approach he took to helping me figure out what move was best for me right now. You can’t go wrong at the VCU! I have only worked with genuinely good people who want to help."