Emerald Bay Fish & Reptile 3761 Highway 109 North, Lebanon, TN 37087

"The store itself is clean and well stocked with a good variety. As newcomers to the fish world, we researched tank set up and after a couple weeks felt our tank was ready to have some new occupants. We purchased 3 fish from Emerald Bay at the beginning of January. The employees that assisted us during that initial process were extremely kind and informative and couldn’t brag on them enough as we had lots of questions and they took their time helping us. They gave recommendations on fish that could typically live together well in a 10 gallon tank. We are just getting our feet wet in the aquatics world and wanted to see if we enjoy it and can manage it with a smaller tank and hopefully go up in size if this goes well. After a month we couldn’t ignore the fact that one of the fish had all the signs of being territorial towards the other fish that occupies the same water level. The bullied fish had started hiding consistently with labored breathing. We returned to Emerald Bay with high hopes to inquire about what our options were. The employees that helped us previously were busy so when a new person asked if we needed help we explained the situation. We were greeted with a snarky “Well you have a 10 gallon tank, what did you expect?” We were stunned. I should’ve asked more questions at that moment but it seemed like an open and shut “you are ignorant, can’t help you” response. We left feeling like we didn’t have any other options. A couple weeks go by and we grew tired of the sad, bullied fish living in fear. We called the store to see if we could exchange the instigator for someone more compatible. The gentleman that answered the call was kind and said that wouldn’t be a problem. Alas, when we got to the store we discovered that there were only a couple of people working and one of them was the manager… the same guy that we had the poor interaction with previously. We were hoping he had just had a bad day during our last encounter. Not sure if he has a lack of people skills or just a low tolerance for novice fish enthusiasts. Either way, we traded our fish for one that we researched and is known to live in groups well and we went on our way. We will not return to Emerald Bay simply because of this person. By the way, our new fish fit in perfectly and everyone is coexisting happily. We do understand that a 10 gallon tank is not ideal. However as this is a learning experience for both of us, we are absorbing all the helpful information we can. This was an opportunity for a person of higher knowledge on the topic to educate. An opportunity squandered."

"this shop is absolutely amazing. i have nothing negative to say for this business. they answer any and all questions and they are always always so nice and patient with me and my family. i come in every weekend for standard stuff like crickets and rats and if it weren’t for the workers and the quality i would not go out of my way to get that stuff when i could get it much closer. russ there is amazing he literally is like family to us at this point. i recommend this store anytime someone asks me where i get my reptiles and their food!"

"Great selection of fresh and saltwater fish. They also carry a good variety of rock and driftwood to decorate my tanks. The staff is always very friendly and helpful even when they have a full store of people. I stop in all the time just to see what’s new and expand my knowledge."

"Cute little aquarium shop. So many different fish fresh and salt water species! They also have coral frags and the most absolutely adorable salt water shrimp (I can't remember what it was really called).. they also have reptile supplies as well. I stopped in to just take a glance since I've never been in there before. The employees are nice and helpful! I walked away with 4 baby cherry red shrimp."

"Their new space here off of 109 and Lebanon Rd is much larger than their previous space. I look forward to seeing how they continue to expand their selection. Great to have another resource for fish hobbyists closer than Nashville."