The UPS Store,

479 Sam Ridley Pkwy E #105, Smyrna, TN 37167, United States

"SHOUT-OUT TO EMILY!!!! I ran into the store at 6:28PM and they closed at 6:30PM, but Miss Emily was sooo kind and accommodating. It was my first time using UPS for Amazon Returns and IT WAS SO EASY. Will definitely use this location again for all Amazon Returns! Hopefully Emily will be there next time too!! (:"

"I came into UPS the other day to print out a return label I had for some clothing I needed to return. I was greeted by a worker, who was super happy to help me. I get super nervous in public situations so it was super refreshing to see how nice this worker was. The worker helped me print out my return label, and even taped it on for me without me asking. I will definitely be returning! Kind customer service goes a long way! Thank you!"

"Had a medical package that they tried to make me pay $5 to pick up when it was set to be delivered there originally. Don't trust ANYTHING they say it is a franchise. Edit: it was sent there after having multiple problems with UPS themselves. You're garbage. You're antagonistic. You're rude. The policy 100% makes you untrustworthy when its an issue that corporate has sent down. BTW I do have the my choice program. The owner even had the gall to come outside and try to yell at me afterwards because I guess they had their poor ego bruised. Pathetic. I use to bring all my work shipments to this store and I made sure my company closed their account after the disgraceful response today. Thank you so very much."

"A very bad place. It was very bad when I came to this place twice. The first time I came here to return something from Amazon, because there is a QR code for refund when returning goods from Amazon. When I asked the front desk, the staff did not tell me that I could went to the front and scanned the QR code to refund free and I was charged three dollars. The second time, because the online order required a signature and I was not at home, the items were returned to the store. I went to pick them up the next day and was told that it would take the third day. I went to pick it up, but I forgot to bring my ID when I went to pick it up on the third day. The clerk told me that I couldn’t pick it up because I didn’t bring my ID. I showed them my online order and the ID photo I took with my phone and they were not allowed to take it. I told the clerk that I It's far away from here and I won't let you take it. I would like to know how someone without ID can pick up the package?"