Total Quality Logistics
800 South Gay Street, Knoxville, Tennessee 37929
About the Business
Total Quality Logistics is a leading third-party logistics provider located at 800 South Gay Street in Knoxville, Tennessee. With a strong focus on quality and customer satisfaction, TQL offers a wide range of transportation and logistics services to businesses of all sizes. From truckload and LTL shipping to intermodal and expedited services, TQL is committed to delivering reliable and cost-effective solutions to meet their clients' supply chain needs. With a team of experienced professionals and cutting-edge technology, TQL ensures seamless and efficient transportation management for businesses across the United States.
Reviews
"Worst company ever. I have been lied to now 3 times in a row. And the last time I sat for 3hr for someone to show up and sign. I told the guy I was dealing with of course but nothing was said. Also 8ft turned into 15ft. Don’t deal with TQL!!!!!! Absolutely garage"
"They are the WORST broker around. We had not used them on over 2 years and decided to try them today. Took a load to deliver straight thru with no appointment time. Site opened at 7am they started loading at 736. Left pick up at 803 arrived at the delivery site at 1036 82 miles away. Called broker to advise that site was telling us there was going to be a 2hr delay. I was expecting detention. The broker then said we missed our appointment time of 8am and they hv no way to verify and would not pay detention. Work with them at your own risk. If I could give 0 stars I would."
"This broker is on the blacklist of do not use, they do not pay per contracts and they do everything they can to weasel out of what they owe you. they won't call you back and talk to you, I had a load That had plenty of time to get there when booked, unfortunately they lied about the Appointment time as it was set for one time but they told me it was ready today whenever I get there. when I got there the shippers said sorry the appointment was missed so we can't load you right away. When they did get me loaded I was overweight and spent almost 5 additional hours trying to get it resolved( 7 hrs total), the dispatcher at TQL said they would be able to Reschedule my delivery no worries, he said just check in when I get there and it will be worked into their schedule... I said instead of 8 Ami should be there around 2 PM he said it's OK. When I did get there they were closed... hmmm... He didn't even call to verify their hours of operation, he said they were 24/7 which was true ...Monday through Friday.I had to sit for 3 days, they refused to pay detention because they said I didn't have enough time to make the run and shouldn't have booked it. I had 10hrs to make a 9 hr run but only after the Shipper overloaded me did I start losing time. and because the time for loading was missed by a previous company they failed to tell me. I have over 39 years experience and my own broker license and MC, I know how to plan a trip. We have over 150 trucks and have pulled them completely off doing any business with this company ."
"I love working with TQL! Easily one of the best brokers that my employer hauls for. They never give us any problems, nor do they harass us when we are transporting a load for them. They pay out on our invoices quicker than anybody else that we load for-and they always reimburse us for the lumpers that we pay for while unloading."
"Their brokers have been accurate and helpful during the booking, transporting, and payment processes. They often call us back now looking for help on loads they have a tough time covering. I would recommend this company to other O/O and small independents."
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