Independent Bank 1711 Union Avenue, Memphis, TN 38104

"On last week, I called to inquire about a opening a high-yield checking and savings account. I spoke with Samer Ibrahim, Bank Officer at the Union location. We spoke briefly, he was pleasant and I told him that I would follow-up later. On today, I called back but spoke with a different officer, but it was just about the location and hours of operation. Within minutes, Mr. Ibrahim was calling me back. At that moment, I was unavailable but he called again. Once we connected, he really wanted to hear about my needs and offered to get the process started if I had time to submit a form back to him. I completed the form, emailed it back to him and within minutes he was reporting to me indicating that my account documents will be ready once I arrived. He was equally as pleasant and professional in person. Both of my new accounts were ready and awaiting my signature. All in all, Mr. Ibrahim provided exceptional customer service, allowed questions, offered suggestions, and made it an overall good experience. I was in and out of the bank within 20 minutes!!! Because of Samer Ibrahim, its the best BANKING I've ever had! It's also a very nice location. Every aspect of it feels "personal". Thank you, Samer."

"Our business has used Independent Bank since 2019. We have had the best experience at this Union location. We have used other branches in Memphis though they do not come close to how wonderful and service oriented the team and management are at Union. Ellis and Samer are doing great things for this bank. Thank you for your care and hospitality. I will drive the distance, pass another branch just to come to see the team on Union! Keep it up, MVP!"

"I love the customer service at this bank! My primary contact is with Samer Ibrahim and he is extraordinarily helpful with all of my banking needs."

"I have been with I-bank since 2010 and exclusively with the union branch. I love the people in this place. Especially Ellis Moore. I suggest you leave whatever bank you are using and switch to these folks"

"Samer Ibrahim and Ellis Moore at Independent Bank are always passionate about delivering the best possible customer service. They truly understand the importance of providing customers with resources and guidance, so they can make informed financial decisions towards banking.They always offer personalized attention to all my bank visits. I really appreciate y’all always going the extra mile with essential information and for always providing detailed information to help me with my finances. I want to say thanks for being great!"