RXO

"Delivery service was excellent. The representative brought in the item to the room of my choice as requested. He was friendly and professional. Thanks!"

"I will be telling everyone I know and sharing on all platforms how AWFUL my experience with RXO was because I have spent HOURS communicating with their customer service and they DO NOT want to help you. They will give you the run around and tell you someone will call to follow up and no one does. I purchased a mattress through Bed Bath & Beyond, the original delivery date was scheduled, it was delayed and rescheduled another week out. Not a huge deal. The day before the second scheduled delivery I get a text with the delivery window 1:30-5:30pm. I had to work that day but would be home prior to 1:30pm. Well they showed up at my house TWO HOURS prior to the delivery window and I get a voicemail that they could see I wasn’t home and I would need to reschedule. Had I been given the correct delivery window to start with this issue wouldn’t have occurred. I then had to wait another WEEK to get my mattress delivered because they could not guarantee a delivery window since they only tell you the delivery window the day before or hours before delivery. Under normal circumstances I wouldn’t expect an exception like that to be made but they had now delayed my order almost an entire month and out of 10+ people I spoke to, not a single person gave a damn and they’ll tell you how sorry they are a million times but do nothing to make the situation better. In the end, all they would offer me for the AWFUL experience was a $50 gift card which I literally laughed at. I will not be purchasing anything from them or bed bath & beyond again. Do not give this company your money."

"Bob and Jimmy did an amazing job with the bike setup. They weren't even upset when I told them I wanted the bike upstairs. :). Very friendly and cordial. Would most def. recommend!"

"Worst communications ever. My tracking never updated. I wasn't provided a delivery window as promised. They never reached out that my delivery was delayed until I called them on the day of the delivery. They will only delivery now when I have jury duty and am not available. Didn't resolve when I called and was told I would receive a call back IF a supervisor was available. Update - Finally received my delivery but they damaged my hardwood floors in the process of the install. Would give 0 stars if I could."

"RXO delivered our Telly TV today and exceeded my expectations! I was given a four hour time window between 2-6. I was also promised a 30 minute call ahead when they were to be on the way. I received the call at 3pm and they pulled up pretty much exactly at 3:30. They were polite, asked where I wanted the package carried to, and made sure we were all set. It's so rare for delivery companies to be so kind and on point! Definitely made a good impression!!"