Big 5 Sporting Goods

"Kieth offered some of the worst customer service I’ve experienced."

"Purchased a brand new adjustable weight bench and I received a used bench that was missing bolts and screws. I called the store and spoke to the manager named Chris. I asked him if this is this how they run this store by selling used items to customers who purchase something new. He stated that someone must have returned it and they just sold it without looking at it. Shame on me for thinking I was buying something new is how he made me feel. He told me to bring it back so he can return it. I asked what were they going to do about the inconvenience. He laughed and said, JUST RETURN IT!"

"I love this store when I need something specific. I had never been to the Tracy location, I was surprised how clean the store was and organized. On the second visit, the customer service was awful by the supervisor on duty.. Signs were not marked properly. He wouldn't honor what the sale sign clearly stated. They lost out on a $200 Sale....but if someone else was working, I'm sure everything with customer service would have been different because the rest of Staff I've had help with their have been amazing!! ***Sale sign said winter blankets, 75% off. 2 signs up over each half of the display. He told me it was select blankets, and they were marked. I went back over, and none of them were marked. Signs didn't say selected or marked. Watch the sales, and I spent an hour picking out blankets for the homeless. I was so disappointed."

"Great service and friendly. Clean store and quick service."

"Great customer service and they do accept military discount and if you have coupons try it here too, and special thanks to Austin for a great attitude and being so nice if possible rise his salary."