Bally 2738 Livermore Outlets Drive, Livermore, CA 94551

"Will be filing a report with corporate but STAY AWAY from this store if Novelyn is present. (pic of her attached below). My husband asked very general questions about a belt and she called him crazy and told us to get out of the store (literally no context that I can provide further because apparently a very polite question about a belt buckle can spark such rage) to which I told her that we definitely do not want to stay or do business here just because we asked a question to which she said “yes, I will drag you out of this store.” Another young girl Helen was there who witnessed it all and shared her experiences with this lady and said she’s had anger issues for a while. This is literally no way to treat a customer. I hope she gets the mental help she needs and I pray for her wellbeing."

"Poor customer service. Received a wallet as a gift, never use it and decided to return it after 7 days with receipt and original packaging. The return was refused, be careful, "No Return Accepted" all sales are final."

"Theresa and Eric are the worst salesman I’ve ever seen! Poor management and customer service! Rude people! I hope management handles them!!!"

"Not the best customer service. I bought a shoe which they had to order from another store. I ordered the same shoe for my dad one day later and they said they would charge me shipping fees even though I was picking the shoe from their store. The lady said that if I waned the shoe I had to pay the extra amount otherwise I could get lost (she didn't actually say it in those words). Anyway, just disappointed they don't give a darn about customer service"