UPS Customer Center

"The staff here is always So kind and helpful! I haven’t had to ever wait long even during a busy time. I very much prefer stopping here to drop packages!"

"The ladies at the desk were rude and unhelpful and told me incorrect information. I had contacted the sender who told me I would be able to pick my package up here and that ups had set aside my package to be picked up (I missed the driver at 9am) so I drove all the way out (about 30 min from my house). I walk in and the ladies at the desk immediately glare at me and tell me there’s nothing they can do and that their supervisor will be calling me sometime within the next hour and will be able to get the package to me shortly even though they are closing shortly. Supervisor calls and tells me the package has already been sorted into the facility and that I can pick it up tomorrow. I asked her nicely to please look or do anything she can to help me find it because it’s my moms birthday gift and she tells me there’s nothing she can do. I’m unsure of who didn’t do their job on this one but even if they weren’t able to get my package to me tonight, (I understand if you can’t you just can’t) both the workers and supervisor were super rude and just seemed like they didn’t wanna do anything to help let alone help a girl out that desperately needed it. I went through an hour long process of being on the phone with ups and the company I ordered from to be able to pick it up at this location because it was my moms birthday today and I wanted to be able to give her her gift before she flies back home."

"I ordered a POS system from Wix and had it delivered to my business address. due to my business still being vacant and being renovated they assumed that there was no business there. I received an email to update my address or to pick it up at the ups store located on white creeks pike. I chose pick up. I asked the representative over the phone What did I need to bring with me in order to pick up my shipment. She advised me to bring my identification card. 3pm I arrived at the ups store and was greeted by a rude and unfriendly UPS employee. I told her I was picking up an I showed her my ID that matched my package. she then proceeded to ask me if I had an ID that matches my business. I told her no and that nobody has an ID with the same address as their business on it. She then asked if I had anything to match the address of the business but I was not advised to bring the lease to the building if I was I would have. I asked the employee to go get a supervisor. It took about 10 minutes for someone to come and speak with me. The woman that returned was not a supervisor, but advised me that she was security. She then proceeded to ask me all type of questions that had nothing to do with picking up my package. She asked me what type of business I run, what is wix, which they were the sender, When will my business be up and running then she asked for my telephone number and proceeded to call my number, I guess just to verify that I was who I said I was but my ID clearly matched the name that was on the package so I don’t understand why I was put through this. after about 20 minutes of going back-and-forth. They finally allowed me to take my package worse experience I’ve ever had with UPS and hopefully I don’t have to ever go through it again."

"These drivers can never find our house for delivery. Fed ex and amazon have no problem. My phone number is in my ups account and they have never bothered to call me. The phone number is a total waste of time as you cannot get a live person. I would not order from vendors if I knew on the front end they are using ups."

"It took 3 days for my package to travel 1968 miles. Now my package is 182 miles from the depot stuck in Nashville, TN and has been there for 39 hours. It is only a 3 hour trip and UPS just can't pull it off with this equipment. First day in Nashville UPS were unable to dispatch the trailer on time. Second day in Nashville UPS claims a significant weather event impacting the UPS network and impacting the movement of packages. UPS won't say what the significant weather event is. I was told to wait till after 5 pm to update. Then 7pm. Then midnight. Now 3pm. Either nobody knows what is really going on or people are just blowing smoke. Now I'm beginning to wonder if it is lost or worst. I still don't know what weather event. If it is the heat just say so. I'm not unsympathetic, however it is the south in August. What do you expect. Perhaps if it is the heat nobody wants to admit it since they just got a raise."