The Credit Union for Robertson County

"I've been with this bank since 2010 I asked Peggy Moreland, the loan office over my account, if it would show up as a hard inquiry on my credit if I applied for a loan and she told me no, so I filled out the application nobody called or emailed me after about 3 days with any status update for my application so I called them. Robbie could see it pulled as a hard inquiry and was directing me to Peggy who was supposed to have been handling my account. Crystal answered the transferred call and told me Peggy wasn't able to answer my calls and would give me a call back by the end of the day. (That was 2 days ago) I called this morning and got Peggy she said "It was denied based off credit score" My credit score is 610 not perfect but I'm pretty sure I could qualify for a $500 loan from the bank I've been with for over 10 years and have no outstanding negatives with. When I ask could she explain so I can clear whatever is causing the denial she cut me off as if she's being over worked and under paid and said "You should have got a email, I don't have time" closed ended statement not willing to call me back or showed any type of interest in helping me. I asked to have someone else call me and she said "I will do that" and hung up on me. Now my credit report is reflecting a new hard inquiry when I was told it wouldn't and nobody can explain a thing to me. Hopefully they can take her off my account completely and train her a bit more on how to properly manage her time and case load so she can be her best self and work in her full potential instead of her annoyed frustration."

"Their phone system does not work at this time. Can't reach a live person. Only allows connecting with White House and Pleasant View branches. If they can't get this straight that will be concerning."

"Many attempts to get info on all 3 acts with no results. Hold put on one acct for a reason they would not tell me. Three days of calling still refusing to give info on my accts and no call back . Had to drive 30 mins one way for two days in a row and still would not give me information on why there was a hold on my account. I was told to call my lawyer about money this credit union was holding which my lawyer had no idea why they where holding it. Don't waste your time here. Very disappointed with this credit union. Closing all acts!"

"They have got to be the most unreliable bank I have ever used. Fist offense they called my wife threatening to repo the truck saying I didn't make payments, when I had the recipe. I had to go to the bank and show the woman who called my wife how to count. They have lost our account transfer sheets twice. Never can get a replacement card sent to the correct address even though I have filled out the address form sever times. And just now my whole paycheck is missing and they can't find it. Even though my company have a receipt of them recieving it. Stay away from these idiots! Now that my truck loan is paid off I am moving banks!!!"

"I won't do business with them again. My husband had been calling them for week and a half to talk to them about our loan, they never called him back. He had to call them. Also when we took a loan to buy a car, they set it up for us to make a payment within two weeks. I Will not recommend them to anyone. Also I Will not ever do business with again!"