Petco,

1014 Glenbrook Way, Hendersonville, TN 37075

"I’ve been to this store many times through the years. Since the covid19 pandemic, things just haven’t been the same. Items show a hook and tag on the shelf but for a couple of years now, the turkey tendons are not stocked. I’ve asked and have even showed up when a shipment has come in as directed by staff. I was told Petco was rebranding and they may no longer be carried, yet here we are well over a year later and the vacant spot is still on the shelf. Recently, I went in to buy some feeders for my leopard gecko. The container advertised 12 live dubia roaches with at least half of them being dead. I searched through the containers looking for better options. I found several containers with molded food blocks. I found containers with every insect inside being dead. I asked the associate at checkout if she was willing to discount the cup as $10 for 6-7 insects was a steep fee. She went back to the shelf to help me look for better feeders with no luck. She asked another employee/shift manager and they did not agree to discount. This will be the last time I shop at Petco though. I don’t expect anything for free, I’ll happily pay $10 for twelve live feeders. I would have waited if they had offered to swap cups and add live dubias to my cup from another but they did not seem interested in finding a solution. The young woman tried to be helpful but if that’s Petco’s standard for feeder insects, I truly won’t be back. I’ve also noticed that during shopping hours, carts of stock are left in the aisles left and right. It makes it hard to navigate the store. The Petco 5 years ago was way better than the Petco currently. It’s such a shame too."

"I brought my dog in for grooming and to have her nails filed down since they were very sharp. When I brought her home, her nails were still sharp. I called the store and they forwarded me to Darius who took care of my dog and he said "yeah we may have forgot to do her nails". I paid for this service and that's the response I get. I also didn't appreciate the way they were handling my 8 month old puppy who is very sweet. The first time I brought her Rachel was there, who no longer works there and she was great. Everything worked out well with Rachel the first time I brought my dog for grooming. My dog was licking her because they bonded and it was a great experience with a happy dog. This time my dog couldn't wait to get out of there. She was scared when we got home and didn't touch her food. She went to the bed and just layed there, seeming depressed. I'm not using petco anymore for grooming. I would recommend not using Darius, my dog did not bond with him at all. Terrible service, it seems like they don't care."

"If I could rate 0 stars for customer service, I would. Just left the store and had the oddest interaction with the cashier. After asking me several times about information (I’m still not sure why she needed) in the most unenthusiastic way possible, she then asked me what kind of dog I had. With nothing following after. Then asked me if I want to purchase a bag for .10? When I asked why, cause I’ve been shopping at this for years and have never heard of this, she very rudely told me it was because they are a California owned business? I almost told her to not worry about the transaction entirely cause it seemed as if we were annoying her, with our transaction. I completely understand changing of policies, or what have you. But this was the worst experience with an employee I have ever received at this store. Most definitely will no longer be returning to this location. If she would’ve had a name tag on, I would’ve gladly left a name as well."

"After having a few butchered groomings elsewhere, I decided to try out the groom salon at my local Petco. I was super nervous due to past experiences and from the moment we walked in, both my dog and I were greeted with kindness and adoration for my pup. I originally was put with Seth, but after the receptionist was talking to me and getting to know my dog, he took note that my dog is still nervous around men due to unfortunate events when she was younger. So when I picked her up, I was greeted by the nicest woman, Savannah, and she had let me know that they decided to switch due to my dog having more ease being with a woman. I did not request this at all, but it made my heart so happy that they did it. Savannah, and the whole team, took such good care of my pup and it was a successful appointment. I can’t thank you all enough! We will definitely be back."

"Petco has come through for us in a pinch! Web prices are considerably lower than shelf prices, good news, they match their web prices! In fact I was told by an associate they will match any competitor’s price. Just bring in the coupon or digital price. In store associates are very helpful with all our pets needs. Highly recommend!"