Total Quality Logistics
3175 Lenox Park Boulevard, Memphis, Tennessee, United States
About the Total Quality Logistics
Total Quality Logistics is a leading logistics and transportation company located at 3175 Lenox Park Boulevard in Memphis, Tennessee. With a focus on providing top-notch customer service and innovative solutions, TQL offers a wide range of transportation services to meet the needs of businesses of all sizes. Whether you need freight brokerage, supply chain management, or shipping services, TQL is dedicated to delivering quality and efficiency in every aspect of the logistics process. Their experienced team of professionals works tirelessly to ensure that your shipments are handled with care and precision, making TQL a trusted partner for all your transportation needs.
Photos of Total Quality Logistics
3175 Lenox Park Blvd Ste 202, Memphis, TN 38115, United States
Reviews of Total Quality Logistics
"I've hauled several loads with this company about 2-3 weeks ago I booked a load they falsified the pickup which was about 200 miles farther from the stated post. Per the paperwork I called the receiver 2 days prior to me arriving for delivery, the number given was an answering service. After driving 1300 miles to make this delivery no one was on-site to receive materials. I reached out to tql and customer service was the worst that could ever be in getting someone to assist with getting in touch with the receiver. The representative told me to just keep calling the number listed and there was nothing else that he could do so of course I got upset and we went back and forth so now they have blacklisted or blackballed my company because of the last unprofessional jerk, this company has dropped to the bottom of the barrel i.e. I may have haul 49 load total and one jerk couldn't handled being held accountable for their screw up and he decided to blacklist my company. I suggest these people take some indept customer service classes."
"Terrible company! A broker named William Carey provided us with false information before signing the Rate Confirmation. After receiving the RC, we discovered that the first delivery location was an Amazon facility in Memphis with a scheduled time of 7:00 am, and the second one at 12:00 pm. It's clear that unloading at this Memphis Amazon location couldn't be completed before noon. So, we expressed that it's an impossible delivery to make on time and requested the cancellation of the RC. This gentleman was very arrogant, claiming they often deliver to this Amazon facility without any delays and threatened to blacklist our company. The driver checked in at the Amazon facility at 6:00 am, and it's now 11:35 am, and they still haven't received a dock. Warning: Do not engage in business with such scammers!"
"Terrible Company ! They literally sent me to do a load for a company where I had to drive up and down narrow dirt roads. Literally! I thought my trailer would flip at any moment. Needlesstosay my back two trailer wheels got stuck in a ditch when I had to go around a crazy curve right outside of the drop. It lifted my truck off of its back two drive tires. I had to call a wrecker to pull my trailer out of the ditch and now I’m out 2.5k for booking a load with TQL. The locals told me that trucks get stuck and flipped often in that area. Don’t not deal with them !!! The least they could do is reimburse me."
"I have not used TQL since 2016. I still receive a phone call and email each time a new rep starts (which is very often). I have begged multiple times to be removed from their list to no avail."
"Brokers are never on the same page they don’t check in with each other about the updates with drivers on the loads prior to calling the driver multiple times in an harassing manner and not to mention they fail to check their app the strongly encourage you to download to “reduce” check in calls. I’ve dealt with this company while working for several companies before and never fails they call you after updating the app about your whereabouts only to call you again within several minutes if not hours through a different agent. If only they utilized their app and each others notes prior to harassing the drivers it’ll make them more pleasant to deal with."
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