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Vacaville Dentistry and Orthodontics
671 Elmira Road, Vacaville, California 95687
About the Vacaville Dentistry and Orthodontics
Vacaville Dentistry and Orthodontics is a premier dental institution located at 671 Elmira Road in Vacaville, California. Our team of experienced dentists and orthodontists are dedicated to providing top-notch dental care and orthodontic services to patients of all ages. From routine cleanings and fillings to braces and Invisalign, we offer a wide range of services to help you achieve a healthy and beautiful smile. Our state-of-the-art facility is equipped with the latest technology to ensure that you receive the highest quality care possible. Visit us today and experience the difference at Vacaville Dentistry and Orthodontics.
Photos of Vacaville Dentistry and Orthodontics
671 Elmira Rd STE 130, Vacaville, CA 95687, United States
Opening hours of Vacaville Dentistry and Orthodontics
Monday:
07:00 - 17:30
Tuesday:
07:30 - 17:00
Wednesday:
07:30 - 17:00
Thursday:
07:30 - 17:00
Friday:
07:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Vacaville Dentistry and Orthodontics
"I have been a patient of Dr. Mantena for over 8 years and followed her from Nut Tree Smiles to her new venture at this place. Her customer care and her office care regarding treatment previously was great at Nut Tree Smiles. This new place is awful. The staff does not follow-up, they didn't answer urgent care messages, they are not transparent and upfront about patient responsibility regarding costs. I had an urgent root canal in Sept 2023. The treatment plan moving forward with costs for a $1300 specialty resin crown was not disclosed nor agreed upon prior to my next appt, though they insisted I pay without providing treatment plan paperwork beforehand. I was completely shocked and unprepared to learn at the desk of the demand for payment upon my follow-up visit. Staff was rude and dismissive of my concerns. I had to walk out of the office and insist that I be apprised of costs. I hav never had this happn before in 40 years of dental work. It took months to get a refund for the overcharge from what I paid upfront for the root canal and what the agreed insurance plan rate. The overpayment was only revealed from my due diligence of checking charges with insurance. Wrote an email asking for an explanation and to be involved in my treatment decisions per ADA ethics and standards. Email was never answered. I spent hours researching and calling insurance only to learn that the specialty crown is not typical. It is considered an upgrade. Over 6 weeks later, my treatment plan was finally discussed during a routine scheduled check-up. My insurance reccomended that I request a pre-authorization so that patient costs were established. Still waiting on my pre-authorization from Dec 8 and over 2 months later no follow-up as promised. I called my insuranceto learn that it was issued 3 weeks ago. I called last week and requested a follow -up call. Still no word. I have to find another dentist to deal with this temp filling that was left after they drilled through an existing porcelain crown. I called several times. Communication here is severely deficient. It is actually applalling and so disappointing. They either aren't staffed appropriately or are incompetent. Cost transparency should never, ever be an issue or an afterthought. Patients should always be involved with treament choices at the preliminary stages of diagnosis. So disappointed in their client care and follow up. Dr. Mantena is a talented doctor but that doesn't suffice for subpar patient care. Cost of treatment should always be a factor and full disclosure should be discussed with patients during the diagnosis in order to create a trustworthy patient-doctor relationship. Anything less is unacceptable. I hope this office figures out their staff communication issues. I am at my wits end with this office's lack of accountablity and care. If you have received treatment here, please check with your insurance with the agreed upon rates. They weren't transparent in my experience."
"Vacaville Dentistry and orthopedics is GREAT! The staff is so nice & friendly! My dentist Deshara Merkerson is the best! So easy to talk with, very nice, professional, and very knowledgeable!"
"Vacaville Dentistry needs to improve their customer service, scheduling, and communication with patients. The dental staff themselves during appointments are fine regarding the dental work. This office changed my appointment times on me twice in a row without asking me if I'm available for the new times and without even informing me that they changed the times on me. They don't respect that many patients are working professionals who have to rearrange their work schedules to make doctor's appointments. Never before have I even heard of an office in any industry changing appointment times on patients without even asking or informing them. What's more, the office staff weren't even aware that they changed anything on me until I had to prove to them what the correct, actual scheduled times were. They assumed that I didn't know my own scheduled times, telling me I needed to confirm I'd come at the wrong times. After putting me on hold, both office ladies each time came back to the phone call and admitted what my actual times were, but they weren't able to keep those appointments for me. When I asked how and why the times got changed without my knowledge, the first lady said the doctor herself change dit on me. The second lady sasid she didn't know how it got changed. The second time this happened, the office lady offered a new time and said I'd be the first one seen and that there would be "no wait." Have you ever heard of an office with no wait? I really needed this appointment, so I was hopeful and believed her. But of course there was a wait. The only reason I was able to reschedule is because I was counting on starting at the actual start time. Another office lady to whom I described the situation showed no understanding, condescendingly telling me that sometimes there's a wait. Yes, everybody knows that sometimes there's a wait, but I was told there wouldn't be at that time, and that's the only reason I would have been able to fit the new time in. They should have kept the time I scheduled orignally instead of mysteriously changing it. They ha ven't acknowleged the bigger picture problem of them changing times on me without my consent twice in a row. I hope they will get a better scheduling and communication system and be more considerate of patients."
"Awful customer service. Kept being bounced around every phone call they needed something else and didn't tell me the first time. Rude and not understanding. They have an excuse for everything when it comes to making an appointment . Do not recommend and their oral surgeon is only once a month"
"The big problem here is that they overbook or poorly schedule their dentists. Every time I've gone in the last 3 years I've had to sit in the chair after the assistant is done doing her thing, waiting for the dentist to come. Today the dentist wasn't able to see me until an hour and 12 minutes past my scheduled visit. But they didn't tell me that until I was sitting in the exam chair. Another problem is that they try to skirt using insurance and have you pay instead. Probably easier for them. For instance, every time I go they try to get me to pay out of pocket for fluoride treatment for my children. My insurance covers fluoride treatments until the age of 19. But every time they try to get me to pay. My wife was told that she could get a mouth guard under our insurance by a dentist at this office, because she grinds her teeth in her sleep. After doing the custom fitting and waiting a week or two for the custom-made mouth guard to show up, she was told that she owed over $500. When she asked why they weren't going through her insurance, the answer was that insurance usually denies it so they don't even bother. It took literally raising a fit in there office to get them to do it through insurance."
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