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Behavioral Medicine Institute, P.C.
2607 Kingston Pike, Knoxville, Tennessee, United States
About the Behavioral Medicine Institute, P.C.
The Behavioral Medicine Institute, P.C. is a leading health institution located at 2607 Kingston Pike in Knoxville, Tennessee. Specializing in behavioral medicine, this facility offers a wide range of services aimed at addressing the connection between physical health and psychological well-being. With a team of experienced professionals, the institute provides personalized treatment plans to help individuals improve their overall health and quality of life. Whether dealing with stress, chronic pain, or other health issues, the Behavioral Medicine Institute, P.C. is dedicated to supporting patients on their journey to wellness.
Photos of Behavioral Medicine Institute, P.C.
2607 Kingston Pike Ste 250, Knoxville, TN 37919, United States
Opening hours of Behavioral Medicine Institute, P.C.
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Behavioral Medicine Institute, P.C.
"I got in quickly and we had a great experience. Nearly two years later I received a duplicate and doubled bill. I paid my original bill in full within 8 days of receiving it. I spoke with a person on this matter once but never again. I have called and called and called. I left a message ever time I called. At the front office at billing. No one has called me back. Y’all can keep sending a bill but I am not going to pay it. Answer the phone!"
"My experience with the Behavioral Medicine Institute has been overwhelmingly negative. Parking is often a struggle, as most of the lot is reserved for a different office. I typically waited at least half an hour after my appointment time to see my provider. I can count on one hand the number of times I’ve been able to speak to someone and not been sent to voicemail. And I very rarely receive a call back. At this point, I honestly don’t think they have anyone working in their billing office. I keep receiving bills for an appointment that I have already paid for. I have already spoken with a representative once before (about two months ago) and she advised me that it would be taken care of and that it was a mistake on their part. But the issue has obviously not been resolved since I keep receiving the same bill for the same appointment that, again, my bank statement indicates I have already paid for. I have left multiple messages over the past week with all of the required information - phone number, name, date of birth- and have yet to hear back from anyone. The only example of good service that I can point to is that when my provider left the office someone was kind enough to send me the information I needed to contact them at their new office. If you have a choice between this facility and another, I would recommend not wasting your time on this one. If any office staff read this review I recommend that you return my call. I know you have my number cause I’ve left it at least four times in the past week."
"I personally love the care that I receive from my psychiatrist and the staff inside are more than welcoming as you sign in to your appointment. I have always, however, had issues regarding phones calls. Maybe 80% of my phone calls are sent to voicemail, regardless of the day. Additionally, I rarely get calls back, even after leaving a voicemail - it's like I sometimes have to fight for my service there. I've also had 2 issues with payments - one time, I paid my copay in cash, yet they still tried to bill me. I eventually got it covered and taken care of, and I will continue to see my psychiatrist as they are wonderful to me, but I do feel that the communication from the business itself struggles at times."
"What a frustrating experience. Several calls and voicemails made to get an appointment. I finally get my appointment, get to the office, and the door is locked. No one answers the phone when you call. No one at the front desk. I continually call until I finally call Pain Consultants to learn that they also have staff at that location, and that the appointment is there instead."
"I had an appointment at 3pm on 1/17/18 and the doctor called to talk about possibly rescheduling until Friday at 5. I agreed and knew traffic would be bad but drove 45 minutes and arrived at 445pm. Upon walking inside the windows were shut to the office and it said not to knock and to sign in on phone but the people who were there waiting said it was broke. 2 doctors came and got patients and no one ever asked about me or said anything. I have waited 45 minutes so far and no one has even acknowledged me. They had called me at 3:52 today to confirm appointment and yet it’s like no one is even here. I have heard two women laughing hysterically in back. This by far is the most unprofessional “doctors” office I have ever been to or talked to. I’m not sure how they are even in business with the way they operate. It’ll be a 45-1 hour drive home after they’ve wasted my time today. Thanks for nothing guys. I’ve been sitting in your lobby for 45 minutes and not even acknowledged! Thank you to the 2 doctors who came in and pretended I didn’t even exist too.."
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