Kroger Pharmacy
711 Gallatin Avenue, Nashville, Tennessee 37206
About the Business
Kroger Pharmacy, located at 711 Gallatin Avenue in Nashville, Tennessee, is a trusted health institution offering a wide range of pharmaceutical services and products. As part of the Kroger family of stores, this pharmacy provides convenient access to medications, over-the-counter remedies, and wellness products. With a team of knowledgeable pharmacists and staff, Kroger Pharmacy is committed to providing personalized care and helping customers manage their health needs effectively. Visit Kroger Pharmacy for all your prescription and healthcare needs in a welcoming and professional environment.
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Contacts
711 Gallatin Ave, Nashville, TN 37206, United States
Opening hours
Monday:
13:30 - 20:00
Tuesday:
13:30 - 20:00
Wednesday:
13:30 - 20:00
Thursday:
13:30 - 20:00
Friday:
13:30 - 20:00
Saturday:
13:30 - 18:00
Sunday:
13:30 - 17:00
Reviews
"They won’t answer the phone. They say they can’t get my cancer drug, which is a maintenance drug, and it’s way past due for the refill. I only have one dose left. So my husband drove there while I was on the phone still in hold for the second time for 30 minutes and counting. He was waited on in two minutes. Said I would need to try to find it at another brand drugstore. Found it at the first one I called. Now I’m on the phone in hold with Kroger trying to get the prescription transferred. On hold now for 33 minutes and counting. Sending hubby back to Kroger to do it in person. What gives? Kroger used to be good."
"I’m waiting forever at the pharmacy drive thru window as I write this. I feel like I could have written War and Peace by now! One huge star deduction for that. Another for 25% of the staff that either ignores or insults me. Or both. I almost deducted two stars for them. The pharmacists themselves are the best - 5 stars. Very informative and went to bat for me with insurance company. Unfortunately, I don’t deal directly with them so much. I miss Rite Aid. Great pharmacists AND staff. (Still waiting! Only moved up one car! Sigh)"
"I have 3 monthly prescriptions that all cause me significant pain if I don't take them daily. Kroger's pharmacy automation is inconsistent. My prescriptions online/in the app will say they are being filled, and give a date. The rx will not be filled on the date, the date will pass and I will get no communication, the date will show a passed date in the system. When I call they say it can't be filled yet (why did it say so in the system then?). I will be told it's going to be filled in (xy) days. Instead of it automatically filling a few day later, I will have to call back again. I have been told that despite the time it was promised, they were "really busy" -last time it was an 8 hour delay. I know nothing can be changed about insurance, which enforces that one of my prescriptions is only able to be filled the DAY I need it. But on top of that, I am having to chase all 3 of the rx around every month, with regularly calls to the pharmacy. The last time I needed the doctor faxed for a new rx, and one person told me I could ask at the pickup window, then the pickup window person said I needed to wait 2 weeks, then I waited and called and they said it had already been done (albeit they sent it to the wrong address, and couldn't fix that in the system so I have to call the doc now!). This could be fixed if your automated system was trustworthy and reliable both for customers AND your pharmacists! It would result in less calls to the pharmacist, who need to be unburdened by all of these phone calls due to system issues."
"Trash working at this pharmacy. Stood there for 10 minutes without being greeted. Finally came to check me in which only took 30 seconds only to tell me that they had called me (never happened) after my doctor sent the script over to see if I still wanted it but I didn’t answer. So now I’ve waited 10 minutes for to spend 30 seconds telling me they don’t have it filled yet and I’ll get a text. Seriously? Screaming personal information from across the room. So now I’m watching this chick power trip as she is bragging about “petty” she is as she makes me wait for the prescription that was called in over two hours ago. Ugh ridiculous. Just go to the next one or wait until Publix opens."
"The staff at this pharmacy are committed to patients and they genuinely seem to enjoy working together. Even when there's only one person on staff, I feel important and like the pharmacist can't wait to help me. Regardless of lines or multiple priorities, they are attentive."
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