Kroger Pharmacy 1203 Murfreesboro Road, Franklin, TN 37064

"Still overloaded, understaffed, and plagued with unreliable technology, I have to soften my opinion in the reality of Middle TN where workers can't afford to live or even continue a lengthy commute. This is the new normal as prescriptions may simply sit unfulfilled without notification (that bit is Kroger's fault.) Sadly, all U.S. pharmacies are stuck with the latest versions of failed electronic prescription systems forced upon us all by incompetently conceived and poorly deployed governmental mandates."

"A young man named Aaron who is a pharmacy technician just opened the closed window back up for me right at 8 PM! He is my hero I am so grateful he allowed me to get his prescription this evening! I was told on the phone to come as close to eight as possible and he had just close the window as I drove up he did not have to do it but he took the time to get me my prescription... super grateful"

"Worst service EVER at this Kroger pharmacy location! They never get the medications filled on time! I have never been to a pharmacy where it takes 3-4 days to a week to fill your prescriptions!!!! They also say they sent over a request to your doctor for refills on your prescription and they haven't!!!! I will be calling corporate tomorrow to complain because this has been going on way to long and if my mother's insurance covers another pharmacy besides Kroger, I will definitely be switching to someone else!!!!!! This place SUCKS! They are also very rude and not very knowledgeable at all!!!!!"

"I have to wait at least 20 minutes every single time I come to this Kroger pharmacy. I usually don’t have to wait in line but no matter the time of day, there is always a line here. They are often out of stock and/or take way over your requested time to get the medication together. I will not return to this pharmacy."

"I was so impressed with the pharmacy in general, but specifically the pharmacy manager tonight. I was really frustrated because my doctor had the wrong date on my prescription. Instead of simply telling me there was nothing she could do and brush me aside (like most would have done because they were swamped) she called my doctor's after hours number and explained the mistake and was able to get the prescription filled. Just when I all but lose my faith in humanity, it quickly gets restored by acts of kindness like this. Thank you ma'am, the little bit of extra time you gave made a big difference for me tonight."