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European Collision Center
190 Napoleon Street, San Francisco, California, United States
About the European Collision Center
European Collision Center is a premier car repair facility located at 190 Napoleon Street in San Francisco, California. Specializing in European vehicles, our expert technicians are dedicated to providing top-notch collision repair services to get your car back on the road looking as good as new. With a focus on quality workmanship and customer satisfaction, European Collision Center is the go-to destination for all your automotive repair needs in the San Francisco area.
Photos of European Collision Center
190 Napoleon St Suite A, San Francisco, CA 94124, United States
Opening hours of European Collision Center
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of European Collision Center
"I'll start with the good news. When I got my car back after having been side swiped while parked, it looked mostly good. The workmanship was solid. I say that with a reservation because the driver side door now rubs against the trim from the passenger door window when I open and close it and the right rear wheels well doesn't have a trim piece... yet. The problem with this place is that their expectation management and communication deserves a -1 star. I dropped off my car, a Rivian R1T, on November 2, 2023 and was told it would take three weeks and cost a fortune. Luckily I have insurance, but regardless it was obscenely expensive, and presumably complicated, to fix the dent and scrape near the back of the truck. When I called, after not hearing a word from them for three weeks, to inquire if my car was ready, I was told that there had been some delays with insurance processing and that it would be a while longer. It turned out they had not even made contact with my insurance provider yet. And so it went. No proactive communication from these folks and missed deadlines time after time. I'll spare the details, but suffice it to say it was the third week of January until I got my car back, and then with the above mentioned window trim and wheel well trim issues. That's more than 2.5 months!!! I understand that things don't always stay on schedule. I understand that Rivian is a new car company, complicating repairs like this. AND, there is no excuse for the complete lack of proactive communication during this very dissatisfying process."
"Eric was very communicative and helped me through the entire process. Personally I felt like everyone in is place treated me with respect which was important during the whole auto repair and insurance process(which was already stressing). They repaired my car and it looks good as new ! I’m Grateful for all the good work everyone did ."
"Estimator Leo Freitas was incrediblely helpful, attentive and extremely professional during my car repair. I was rear ended and it was stressful for me. I am in real Estate and need my car on top condition. Leo was supportive and efficient with my repair process. Going the Extra mile to ensure my car was returned in perfect condition and ontime. Definitely will recommend European Collision Center in the future! Thank you. Chrisyel Heinelt"
"My experience was phenomenal. Eric functioned as a pillar of expertise throughout the entirety of my cars service. There wasn’t a time day or night that I couldn’t reach out to him for an update. He also worked diligently with the production manager to get my car back to me quicker than estimated. This was a really straight forward process and unparalleled quality. This is the dealership Porsche uses directly which made me even more confident in their abilities. Also, whenever I have a minor scratch they let me come in a get I repaired free of charge because I am a dedicated customer. There is no other auto body/collision shop that I will go to ever. The owners are truly dedicated to their craft and it shows in the staff they employ."
"When my BMW was hit I immediately got my insurance to agree to let me use European Collision Center. I immediately went to Leo Freitas, he’s helped me before with this car and my Mini Cooper. Leo is a great advisor and advocate for you when your dealing with insurances and rentals. He makes you feel like your a friend and your going to get the best service. He kept me up to date on a regular basis and took care of all the necessary details. I really appreciate his great service and empathy, when your coming in with a car that someone damaged and you feel upset, Leo talks to you like your a friend and assures you it will be alright. I also appreciate everyone at ECC, perfect repair work and paint job. My Mini Cooper which was a two seater (that Mini Cooper doesn’t make anymore) was really damaged after a bad accident. When I got it back from ECC it looked brand new. I drove into a garage in the financial district and the garage was full. The guys working in the garage all came out to look at my car and asked me if it was new. They were amazed it was four years old. They let me park near their office and only charged me a small fee as I went to a meeting. Thank you Leo for being so good at making your clients feel better about a bad situation, and for always being pleasant when I called. Also thanks to everyone at ECC for all their hard work. I’ll always take my cars there, hopefully for detailing not damages. Many thanks ECC your the best."
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