Alhambra Garfield Dental 747 South Garfield Avenue, Alhambra, CA 91801

"Been coming here since my son was 8 years. We didn't come last year because I never got one of those friendly reminder cards to come and see them. So when I called this year to schedule an appointment the first thing I asked them was do we still have coverage with you she said yes. When I asked her about the reminder cards she said that they were understaffed and didn't mail them out. So no big, I went ahead and made an appointment for my son and myself. Now we're here at the appointment and when we got here they wouldn't open the door saying that they were " cleaning"". Thing is they were supposed to be open at 10. Does it take an hour to clean? Why couldn't we wait in the waiting area? When I got here 10 minutes to 11:00 the door was locked. They had an elderly woman with a walker standing outside in the rain. And when I knocked on the door she asked what time is my appointment, I said 11:00 she said it's not yet 11:00 and kept the door locked. The staff finally opened the door a few minutes after 11:00. They then took my son in, did his X-rays and told me that the doctor is coming in late and that I would have to wait for the doctor. The doctor just showed up at 20 minutes later. The quality of service for this particular doctor's office has diminished over the years and it's rude. For a company to always believe that their customers and their clients should just continuously wait without a specific window is completely dismissive of their clientele and demeaning to the customers time and importance."

"This office is clean. I was nervous about my cleaning but the staff was very kind and non judgemental They were reassuring and always checking up to see if I was doing okay."

"This is my assigned dentist with my insurance company. They are difficult to get any dental work done, even something as simple as making an appointment has multiple hoops (have to confirm with billing). I have been trying to schedule a cleaning for 3 months. Had they not already completed my x-rays and dental plan I would switch (but at this point may do anyway). It is a shame too because the dentist seems to be good, when you get to see him. Update: I tried to get work done here, but found it impossible to get things scheduled. They would work to get pre-authorizations for everything, including a cleaning. But according to my insurance, they don't need to because they already have a breakdown of all costs provided by the insurance. This caused it to take 4 months to schedule a cleaning. I also both times they were getting pre-authorizations had to contact my insurance for help and have them call the dental office to provide guidance. I was planning to get a bunch of crowns done, but when I told them I wanted porcelain crowns because they are covered by my insurance, they quit returning my call. What a complete waste of six months. Honestly I think this is some kind of billing scheme to get more pay. I really liked the dentist but the office staff is impossible to work with. Watch out and review all charges with your insurance!"

"I've been going to this office for 10+ years and have nothing but great things to say about the office, staff, and doctors. They are very compassionate and actually care to give you the best quality treatment. This is something very hard to come by in the current day and age. I've always felt very comfortable with the staff and the attention to detail goes a long way."