Erik Low, DMD, MS, Inc. – Sunnyvale Perio & Implants

"I was referred to Dr. Low and team by my orthodontist for a gum graft. I worked with Dr. Chen and could not have asked for a better experience. Dr. Chen and his team were so knowledgeable throughout every stage of the process and procedure. They explained every detail, answered my questions, and clearly run as a well oiled machine. I was comfortable throughout the entire procedure and appreciate their thoroughness, kindness, and attention to detail! I cannot recommend them enough."

"I had an implant done by dr Eric, very positive experience, he is very patient, he makes sure he explains every step and answers all of the questions before wrapping up each session. He followed up with me after every step to monitor the progress. So far my experience has been very pain free, straightforward and pleasant. Highly recommended"

"To preface my comments: I was referred to Dr. Erik Low's office by a family member who was a patient of Dr. Howard Low for over 20 years. My family member had nothing but good things to say about the office. Therefore, it is saddening and a complete shock to me how negative my experience has been. This review is specifically regarding Gregory Chan and his admin. I have never met such an unprofessional, disrespectful, low-life pair of individuals in my life. I visited the office two weeks ago regarding some teeth issues and had an inspection done by Gregory. He recommended a tissue graft procedure. After the appointment, I checked when it would be possible for me to take time off of work and scheduled the tissue graft for ~1 month from now. It was important for me to pick a Friday so I would have time to recover before the next week. It is very costly and would be my first time getting the surgery, but I was okay with it and thought all was well. All of a sudden today morning at 11 AM while I was at work, Gregory's admin thought it would be a swell idea to blow my phone up. She had left a message saying "Dr. Chan would like to see you tomorrow at 2 PM". As I had mentioned earlier I had already picked specific days that work for me, so this was very upsetting. I called her back and asked if there was any legitimate reason why Gregory needs to see me tomorrow. She claimed it would be a "good opportunity" for me to be forced to take a day off of work on less than 24 hours notice in the middle of the week (and likely ruin the rest of the work week recovering from the surgery) and empty thousands of $$$ into Gregory's hands. Needless to say, I indicated my disagreement verbally and that ended the conversation. For all the years that Gregory Chan spent in medical school, he failed to learn anything about respect, ethics, and common sense. He only has his hands out for the patients money, but he failed to realize that a fool and his money are soon parted. I will be calling the office tomorrow morning to cancel all my pending appointments and will never ever return to this office again. The damage that Gregory has done to this business and the positive relationships that the Low family spent decades building is disgraceful."

"This is the most understanding and professional practice I've ever been at. They take the time to thoroughly explain the procedure and insurance to you before the operation. And after the operation, they'll give you the phone number of your doctor, so you can text any concern you may have post-operation, even outside business hours. The last part really makes me feel secure, as I can potentially catch any complication before it develops into something serious."

"I need an implant, so the old tooth needed to be extracted. I went there very skeptical and hesitant, since the process was new to me. Dr. Low seems very patient and nice. He answers all your questions carefully which made me so comfortable. I had bone graft surgery few months ago too and now I am waiting for stent try in. My experience with Dr. Low was very smooth and convenient so far. I am halfway done with my implant, so hopefully good experience continues. His assistant and the staff are really nice and professional. I would recommend him for sure."